MIKAELA COFFEY

The role at Everyday Rewards consisted of maintaining customer satisfaction with forward-thinking strategies which focused on addressing customer needs and resolving concerns they had. This was achieved by answering customer inbound calls promptly, to avoid long hold times. We provided advice and assistance to our members, paying close attention to their special needs or wants, responding to range of different requests that consisted on the business products, services and general company information and enquiries, Due to this being a loyalty program that all age groups are eligible to hold an account for, there would be multiple phone calls daily from elderly customers who expressed their limited abilities with technology, so thorough explanations and patience is key with this role.

An expectation for this role was to meet several KPI's, two that I constantly achieved higher then the expected target were VOC AND FCR, which are customer feedback surveys and first call resolution. Some example of this achievement I have listed below for reference.

Mikaela was wonderful to deal with. She was knowledgeable & rectified my issue fully. She was polite & efficient. My thanks to her again for the time & effort she put in to ensure a successful outcome for me.

Spoke to Mikaela she was so very helpful and very polite and solved my problem very quickly such a very nice lady and a big credit to your company thanks again to her great service.

Mikaela was amazing, very attentive and good listener. She had a genuine desire to help and solve the issue. Fantastic members of your team.

The role of an employee at Woolworth's Facilities Management consists of answering phone calls from Woolworth’s staff members, technicians, state team leaders etc & assist them with their inquiries and ensure they receive the best help they can so issues that rise within stores can be rectified with urgency.

This work environment is fast paced and professional

The expectations of this business consists of consistently meeting service levels and perfecting our time management with each call, this is crucial to the business as it displays our work ethic, whilst also ensuring that we are always on task and ready to help customers with what they need.

The role of a Food and Beverage assistant is to serve Customers Nonalcoholic and

Alcoholic Beverages from the bar to the patrons, Also interacting with customers by taking their orders and serving them their meals, assisting their needs and preferences and making recommendations

All within a timely manner due to the high volume of people within the venue and in the ques

By being an RSA and Covid Marshall while on host duties, this opportunity has provided me with the experience to judge the behaviours of customers and work with the security and the licensee to decide the most appropriate outcome to keep other people in venue safe, and avoid any confrontation or conflict.

The requirements as a Team member/ Cashier at Woolworth's consists of having a basic understanding of technology, have effective communication skills, be willing and comfortable to work in a team environment and able to problem solve when complaints are given

Efficiently work the register at a fast pace to ensure customers are satisfied and their purchased items are handled with care

Also gaining knowledge of where basic / all products are if a customer is unable to locate it

Assisting customers with enquirers, restocking the cigarette smoke shop drawers in a timely and efficient manner, ensuring that you are focusing on surrounding customers and keeping products secure at all times

I also was given the opportunity to learn the expertise of other departments within the company after being employed for a year, these areas included, long life, fresh service and the bakery, each of these departments have a range of different tasks and duties that entailed a large amount of responsibility which has left me familiar and confident within this job.

This job consists of serving customers, making and serving ice-cream, milkshakes cleaning the benches and restocking the fridges, Stock counts/runs. Throughout working for this business, I resigned with obtaining 11 months experience with the cash handling, a register and Eftpos machine.

The role at this job consisted of greeting people and guiding them to their chosen tables, Clearing and cleaning the tables, Communicating with customers in a kind and approachable manners, Setting up the tables for the next service/customers, Serving customers their meals, drinks and desserts, cash handling and till operating, closing restaurant at end of business day.