Mikaela Corbett
Sydney,NSW
Summary
Experienced administrative professional with a background in supporting teams, managing schedules, and handling a variety of tasks in fast-paced environments. Known for excellent communication, problem-solving abilities, and attention to detail. Highly skilled in document management, data entry, and client interaction, while maintaining confidentiality and efficiency.
Overview
9
9
years of professional experience
Work History
Frontliner (Receptionist)
FBi Radio
03.2024 - Current
- Provided comprehensive administrative support, including managing phone inquiries, scheduling appointments, and organizing office communications
- Acted as the first point of contact for visitors and staff, ensuring smooth office operations
- Managed daily emails and handled client concerns.
Therapeutic Specialist Foster and Kinship Care
Anglicare NSW
04.2021 - 02.2022
- Managed administrative responsibilities of up to 40 incoming calls and emails per day, case documentation, scheduling meetings, and preparing reports
- Oversaw communication with multidisciplinary teams and maintained confidential client records.
Intensive Therapeutic Care House Manager
Anglicare NSW
03.2020 - 04.2021
- Led a team of ten employees, overseeing scheduling, budget management, and operations
- Organized staff meetings and managed administrative duties, including financial reporting and case management.
Intensive Therapeutic Care Case Manager
Anglicare NSW South, NSW West & ACT
06.2019 - 03.2020
- Managed a caseload of six young people, coordinating care plans, updating records, and maintaining timely documentation
- Facilitated communication between care teams, external agencies, and stakeholders to ensure smooth coordination of services
- Handled administrative duties such as scheduling meetings, preparing reports, and maintaining confidential case files.
Student Social Worker
Department of Communities and Justice – Housing
03.2019 - 06.2019
- Supported community development initiatives by managing meeting schedules, preparing reports, and coordinating events with local stakeholders
- Documented key outcomes from meetings and liaised with local community members and service providers in Miller NSW and the surrounding LGA
- Assisted in organizing community engagement activities and maintaining detailed records of project progress.
Permanency Support Program Case Manager
Anglicare NSW South, NSW West & ACT
01.2018 - 06.2019
- Managed a caseload of nine young people, overseeing case documentation, scheduling, and regular communication with families and carers
- Coordinated and facilitated meetings with stakeholders, ensuring accurate reporting and adherence to timelines
- Responsible for maintaining accurate, confidential records and preparing case reviews and reports.
Youth Worker, Intensive Foster Care
Anglicare NSW South, NSW West & ACT
03.2017 - 01.2018
- Provided administrative support by maintaining detailed case notes, scheduling appointments, and coordinating care for children and young people with disabilities
- Assisted in managing documentation and ensuring compliance with agency procedures, while facilitating communication between families, carers, and staff.
Student Social Worker
Project Youth
07.2017 - 10.2017
- Provided administrative support through research documentation, data management, and report preparation
- Coordinated interviews and organized research findings into readable formats for use by the organization
- Assisted in developing new service models, handling documentation, and facilitating internal presentations.
Youth Worker, Non-Placement Support Services
Anglicare NSW South, NSW West & ACT
10.2016 - 03.2017
- Managed and documented client interactions, ensuring accurate record-keeping and adherence to care protocols
- Supported the coordination of care services and scheduling of appointments
- Acted as a liaison between children, carers, and external stakeholders, ensuring seamless communication and service delivery.
Disability Support Worker
LiveBetter
03.2016 - 01.2017
- Managed daily administrative tasks including scheduling, reporting, and maintaining client documentation
- Collaborated with a multidisciplinary team to coordinate care plans and update case records
- Assisted in creating reports for client progress and ensuring compliance with care standards and organizational policies.
Student Case Coordinator
Mission Australia
08.2016 - 11.2016
- Handled administrative duties, including processing service referrals, maintaining records, and coordinating crisis accommodation requests
- Supported case management by updating client files, scheduling interagency meetings, and preparing reports on service outcomes
- Worked closely with external agencies to ensure smooth communication and service delivery.
Education
Graduate Certificate of Family Therapy -
La Trobe University
10.2021
Graduate Certificate of Developmental Trauma -
Australian Childhood Foundation
11.2020
Bachelor of Social Work -
Australian Catholic University
10.2020
Diploma of Community Services -
Riverina Institute of TAFE
11.2016
Skills
- Microsoft Office Suite: Advanced knowledge of Word, Excel, PowerPoint, and Outlook
- Electronic Records Management: Experience with using digital systems to store, retrieve, and manage records
- Email & Communication Platforms: Proficient in managing professional correspondence through Outlook, Gmail, and similar platforms
- Time Management: Capable of prioritizing tasks to meet deadlines in fast-paced environments
- Attention to Detail: High attention to detail when managing documentation, scheduling, and data entry
- Problem Solving: Strong ability to resolve administrative and clerical issues independently
Volunteer Experience
- Volunteer, Night Patrol, St Vincent de Paul Society, 07/01/17, 12/31/20, Engaged individuals in conversation and provided emotional support, utilizing interpersonal communication skills.
- Kids Camp Leader, St Vincent de Paul Society, 01/01/14, 12/31/18, Role-modelled behaviour and managed challenging situations during camp activities.
References
- Andrew Bromley, Therapeutic Services Manager, Anglicare, 0448 468 613
- Rachel Quinlan, Manager Permanency Support Program, Anglicare, 0406 508 560
- Shane Oudin, Manager Intensive Therapeutic Care, Anglicare, 0435 910 209
Timeline
Frontliner (Receptionist)
FBi Radio
03.2024 - Current
Therapeutic Specialist Foster and Kinship Care
Anglicare NSW
04.2021 - 02.2022
Intensive Therapeutic Care House Manager
Anglicare NSW
03.2020 - 04.2021
Intensive Therapeutic Care Case Manager
Anglicare NSW South, NSW West & ACT
06.2019 - 03.2020
Student Social Worker
Department of Communities and Justice – Housing
03.2019 - 06.2019
Permanency Support Program Case Manager
Anglicare NSW South, NSW West & ACT
01.2018 - 06.2019
Student Social Worker
Project Youth
07.2017 - 10.2017
Youth Worker, Intensive Foster Care
Anglicare NSW South, NSW West & ACT
03.2017 - 01.2018
Youth Worker, Non-Placement Support Services
Anglicare NSW South, NSW West & ACT
10.2016 - 03.2017
Student Case Coordinator
Mission Australia
08.2016 - 11.2016
Disability Support Worker
LiveBetter
03.2016 - 01.2017
Graduate Certificate of Family Therapy -
La Trobe University
Graduate Certificate of Developmental Trauma -
Australian Childhood Foundation
Bachelor of Social Work -
Australian Catholic University
Diploma of Community Services -
Riverina Institute of TAFE
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