MIKAELA EDWARDS-HOPPER
MANLY,QLD
Summary
Positive nature and outgoing individual who is eager to learn and gain knowledge and experience. I pride myself on my communication skills and ability to focus on tasks at hand, ensuring tasks are completed with attention to detail and to the highest standards.
Adaptable, dependable and focused on providing exceptional customer service and support. Adept at maintaining relationships through teamwork and enjoy opportunities for personal and professional growth and development. I am a fast worker and able to work under pressure in any workplace.
Overview
3
3
years of professional experience
Work History
FOH Receptionist
Brisbane Lions
Springwood, QLD
12.2023 - 05.2024
- Greeting guests and providing assistance, Incoming calls, Taking reservations, Functions + Promotional Event Bookings
- sustained and assisted with merchandise and bottle shop in FOH
- Assisting all venue departments (Bar, Restaurant Gaming + Marketing)
- displayed spreadsheets and data to assist with background stocktakes + practices
- completed immense training & obtained qualifications to wok in all departments in venue
Workshop Service Receptionist
Porsche Centre Brisbane
Newstead, QLD
02.2023 - 07.2023
- · Receptions Duty's - Greeting Customers & Visitors, Incoming Calls, Mail, Appointment Calendar, Invoicing and billing, allocating: Tolls, Fines and Mail.
- Maintain neat and attractive sales showroom environment.
- Develop and maintain client relationships and accurate accounts by delivering knowledgeable support and information.
- supporting and assisting all departments with Data entry, spreadsheets and administrative tasks.
- · preparing weekly, monthly and annual financial reports.
- Extended loyalty programs, Extended warranties, Closing sale deals/ commissions
- · Providing analytical support during end of month close process.
- · Reviewed and analyzed building plans for compliance with applicable codes, regulations, and ordinances for evacuation on safety plans, fire warden and first aid.
Lead Receptionist
PCM Hub - Eagers Automotive
Woolloongabba, QLD
04.2022 - 02.2023
- Front office - telephone inquiries, email and client management.
- Acquisition stock, Assembling contracts collectively + Invoicing.
- · Assist across Marketing, Sales, Service departments & lead management.
- · Data management and reporting, filing and spreadsheets to simplify staff access and retrieval.
- Manage and explain goals and expectations required for trainees.
- Organised manuals, guides and visual materials for staff development and training.
- sustained office consumables and supplies + Tracked preventative maintenance and repairs with outside contractors.
- · Trained and coached multiple staff members on customer service skills, processing data, knowledge on sales, and the overall company standards.
RSL Residential Sales Consultant
Growth Rocket
Milton, QLD
11.2021 - 03.2022
- Face to face direct marketing/Sales
- Knowledge of current promotions, guidelines, policies and practices
- Up to date with consistent changes with pitch, pricing, and different processes of constant change in cause
- Develop and maintain key customer relationships for increased sales and exceed KPI targets continually
- Facilitate payment processing to complete purchasing experience
- Consistently exceed monthly, weekly and daily sales goals (KPI’S)
Lash Artist
Business Owner/Self Employed
Rocklea, QLD
06.2021 - 09.2021
- Developed business plan to secure financial backing for re-stock of materials, insurance and tax claims.
- setting up essentially and constructing an appealing original brand name, logo, multiple social media platforms and a website to promote and kickstart my business.
- Ensured compliance with all local laws and regulations related to business operations such as ABN & NBN and sundries.
- Researched & Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Updated and frequently modified website content and social media platforms regularly according to current trends within target markets.
- sourced suppliers & connections for dependability and efficiency.
Education
Education
St Peters Lutheran College
Indooroopilly QLDTraining
Lions Training :
Exclusively Online)Qualifications
Bad Gal Beaty Services:
Lash Accreditation CertificateSkills
Reliable and Punctual
Multitasking and Prioritizing
Courteous and Professional
Time Management
Fast Learner
Great Team Player
References :
Springwood Lions - Duty Supervisor) - Sam Caleno - PH: 0432 579 161
Porsche Centre Brisbane – Dealer Principle) Marco Kim – mkim@porschecentrebrisbane.com.au
Fixed Ops Manager) David Marshall - PH: 0411 558 653
Timeline
FOH Receptionist
Brisbane Lions
12.2023 - 05.2024
Workshop Service Receptionist
Porsche Centre Brisbane
02.2023 - 07.2023
Lead Receptionist
PCM Hub - Eagers Automotive
04.2022 - 02.2023
RSL Residential Sales Consultant
Growth Rocket
11.2021 - 03.2022
Lash Artist
Business Owner/Self Employed
06.2021 - 09.2021
Education
St Peters Lutheran College
Training
Lions Training :
Qualifications
Bad Gal Beaty Services:
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