MIKAELA EDWARDS-HOPPPER

• Executive assistant to the director and owner of the company Fund-raise
• dealing with SMB, Franchises, Directors, owners, and aggregators, Linking our VC Firms and connections to collaborate and synergies

• campaign manager - overlooking all ROI + KPI Targets monthly for all individual campaigns

- welcome /onboarding packs - for employees and aggregators

- interviews - potential employees, and aggregators in AUS + Internationally

- managing International CX Team

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
• Maintained confidentiality of sensitive documents, ensuring proper storage and distribution as needed.

• Marketing department - creating pitch decks, pitch scripting, business cards, websites, and demo material to showcase products

• Event + Expo (Planer, Enrollment + Attendance) in upcoming tech events

• Constructing/ Building + Selling AI software (Chat and Talk Bots), Tailoring software to Businesses’ Specific needs including integration with existing current platforms
• I developed, managed, enhanced & sustained customer & client relations in AUS & Internationally.

• Collaborated with team members to achieve monthly and quarterly sales targets consistently.
• Boosted company reputation through exceptional customer service, resulting in increased repeat business.
• Negotiated benefits and options with clients, ensuring mutually beneficial terms for both parties involved.
• Enhanced customer satisfaction by providing personalised product recommendations based on their needs and preferences.
• Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.

• Provided customer service - welcoming guests, assisting with and resolving queries, managing reservations for functions and promotional events.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Stock management and visual merchandising within the bottle shop.
• Supported departments across the venue (i.e., bar, restaurant gaming and marketing) with various financial administrative tasks, including but not limited to managing spreadsheets and data entry to assist with stocktakes and practices.
• Undertook training and obtained certifications to ensure effectiveness within varying departments across the venue.

• Responsible for providing expert customer service (greeting customers and managing queries) and ensuring the showroom remained attractive to prospective customers at all times.
• Developed and maintained client relationships and accurate accounts by delivering knowledgeable support and information.
• Administrative activities included managing telephone queries, calendar/appointment management and mail review and allocation.
• Provided financial administrative support across departments, including but not limited to, invoicing, billing, tolls management, data entry and managing spreadsheets to prepare weekly, monthly and annual financial reports.
• Provided analytical support during end of month close process.
• Managed extended loyalty programs, warranties, Closing sale deals/commissions.
• Reviewed and analysed building plans for compliance with applicable codes and regulations for safety plans, evacuation, fire warden and first aid.

• Responsible for providing exceptional client management via telephone inquiries and email.
• Provided administrative support across the varying departments (marketing, sales, service and lead management) including but not limited to data management, reporting, filing and spreadsheets to simplify staff access and retrieval.
• Delivered financial administrative tasks including assembling contracts and invoicing.
• Provided training and coaching to multiple team members on customer service skills, processing data, sales knowledge and skills, and company standards.
• Managed and explained training goals to trainees.
• Organised manuals, guides and visual materials for staff development and training.
• Management of stock, including acquisition of office consumables and supplies, tracking preventative maintenance and repairs with outside contractors.

• Responsible for providing face to face direct marketing and product sales.
• Developed and maintained exceptional relationships with key customers to ensure sales were increased and monthly, weekly and daily sales goals were consistently exceeded.
• Obtained and maintained operational knowledge of promotions, guidelines, policies and practices, including keeping up to date with changes with pitch, pricing, and processes.
• Managed payment processing to complete purchasing activities.

• Developed a business plan to secure financial support to create a small business, including purchasing of stock, materials, insurance etc.
• Setting up a small business, constructing an appealing original brand name, logo to display across multiple social media platforms and a website to launch and promote my business.
• Ensured compliance with local laws and regulations related to business operations, i.e., ABN, NBN and sundries.
• Researched and analysed competitor's pricing and product offerings to remain competitive within the market.
• Initiated cost-cutting measures, when necessary, without sacrificing quality of products or services.
• Frequently reviewed and modified website content and social media platforms according to current trends within target markets.
• Sourced suppliers and connections for dependability and efficiency.