Mikaela Hanratty
New Berrima,NSW
Summary
I was fortunate to have managed the New Berrima Store for a number of years which has given me experience in a range of different areas. Within this job I was to manage not only a general store and fuel station but also news agency, bottle shop, takeaway cafe and post office. With this I have gained knowledge and skill across multiple areas of the business. I am a collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Karen's New Berrima Store & Post Office
12.2019 - 10.2024
- Monitored stock levels and identified ordering needs.
- Utilized customer feedback to make improvements to store operations.
- Participated in team meetings to discuss store performance and customer service.
- Managed daily operations of a retail store, including customer service, inventory management, and cash register operations.
- Assisted with opening and closing tasks, including cash handling.
- Processed customer payments and returns in a timely manner.
- Established and maintained customer service standards.
- Maintained and updated customer information in the database.
- Developed and maintained relationships with vendors and suppliers.
- Implemented store policies and procedures to ensure compliance with safety and security regulations.
- Provided guidance and support to fellow employees.
- Carried out stock checks and restocked shelves when necessary.
- Assisted customers in selecting merchandise and providing advice on product features.
- Verified accuracy of outgoing mail and packages.
- Operated mail scanning equipment, mail scales, and other office equipment.
- Assisted customers in mail related services including package tracking, and addressing.
- Monitored inventory of office supplies and equipment.
- Prepared and issued money orders and other postal services.
- Managed daily operations of Post Office including opening/closing procedures, customer service, and mail sorting/processing.
- Checked identification to ensure that customers are of legal drinking age.
- Followed all food safety and hygiene regulations.
- Complied with all health and safety regulations and policies.
- Developed and implemented strategies to increase lottery ticket sales.
- Answered customer inquiries regarding lottery game rules and regulations.
- Followed all lottery regulations and procedures.
- Processed lottery ticket orders for customers.
- Developed and maintained customer relationships.
Education
Diploma - Event Management
TAFE NSW
Wollongong, NSW11-2021
High School Diploma -
Chevalier College
Burradoo, NSW11-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organisation
- Store operations
- Team leadership
- Store opening and closing
- Inventory management
- Cash management
- Shift scheduling
- POS systems
- Supply ordering
- Payroll management
Certification
- NSW Driver's License
- Justice of the Peace
- NSW Responsible Service of Alcohol
- Food Safety Supervisor Certificate
Timeline
Store Manager
Karen's New Berrima Store & Post Office
12.2019 - 10.2024
Diploma - Event Management
TAFE NSW
High School Diploma -
Chevalier College
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