Mikaela Hegarty
Sydney,NSW
Summary
My name is Mikaela and i'm 23 years old. As an Internal Account Manager, I like making sure everything's in the right place at the right time and working with people to get things done. I like staying active, I love pilates and the gym and when i'm not doing that you'll probably find me out trying new places to eat or catching up with friends.
Overview
4
4
years of professional experience
Work History
Internal Account Manager
EFM Logistics
Pyrmont
12.2025 - Current
- Build and maintain strong relationships with customers
- Understand customers needs, goals and pain points
- Track fulfillment, SLA's and timelines
- Maintain account documentation and records
- Organization and attention to detail
- Problem solving and customer first mindset
- Process transport orders and bookings
Despatch Coordinator
Workwear Group
Melbourne Airport, VIC
02.2022 - 11.2025
- Prepare and process despatch documentation and driver activity records, ensuring all information is accurate and up to date
- Coordinate the despatch of local, interstate and international orders, working with multiple transport companies to meet delivery schedules
- Accept, check and despatch stock while performing adjustments as needed
- Operating forklifts and warehousing equipment safely, adhering to OH&S procedures for loading, unloading and handling stock
- Monitor shipment progress using tracking systems, addressing delays or issues promptly
- Assist and communicate with customers ensuring professional and efficient service
- Acting supervisor when required, overseeing daily despatch operations, allocating tasks, and supporting team members.
- Maintain accurate and consistent records to support smooth warehouse operations and reliable reporting
Education
High School Diploma -
Roxburgh College
Melbourne, VIC11-2020
Skills
- Organizational skills
- Effective communication
- Time management
- Documentation and recordkeeping
- Team collaboration
- Report preparation
Timeline
Internal Account Manager
EFM Logistics
12.2025 - Current
Despatch Coordinator
Workwear Group
02.2022 - 11.2025
High School Diploma -
Roxburgh College