Mikaela Klep
Officer,VIC
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate of Bachelor of Psychological Science, with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
15
15
years of professional experience
Work History
Medical/administrative Receptionist
Thompson Road Clinic
Cranbourne, VIC
07.2020 - Current
- Answering phones, booking appointments, taking down important messages and ensuring they are dealt with efficiently and effectively.
- Creating and managing patient accounts and billing, including overdue accounts.
- Greeting clients and gaining the correct client information needed, and intake assessment.
- Completing general room setup and end-of-day closing tasks.
- Proficient in the use of Pracsoft and Medical director software.
sales and office team member
Amart Furniture
08.2019 - 07.2020
- Engaging and working with customers, communicating effectively, providing excellent customer service, providing a sound knowledge of products and services available to customers, answering phones, invoicing, ensuring the shop floor remains clean, tidy, and presentable.
Medical/Administrative Receptionist
LapSurgery Australia
05.2018 - 08.2019
- Answering phones, checking/sending emails, booking appointments, taking down important messages and ensuring they are dealt with efficiently and effectively
- Ensuring that our surgeons, physicians, and allied health professionals’ schedules and appointments are correct and up to date and providing them with administrative support where needed
- Proficient in the use of Zedmed software
- Completing end of day/end-of-week banking and corresponding reports
- Creating and managing patient accounts and billing, including overdue accounts
- Greeting clients and gaining the correct client information needed
- Completing general room setup and end-of-day closing tasks to ensure the clinic is presentable
- Ordering of stationery and products needed.
Service Team Member/Supervisor
Coles Supermarket
01.2009 - 05.2018
- Management of the front end of service, including supervising other team members to ensure customer queues are cleared efficiently
- Provide effective and appropriate customer service
- Ensure all duties are completed by myself and other team members before the end of the night
- First point of call for customer issues/complaints to ensure customer satisfaction.
Education
Bachelor of Psychological Science -
Swinburne University (online)
01-2023
Diploma of Nursing -
Australian Catholic University
01-2015
Diploma of Health Science -
Melbourne Institute of Technology
01-2014
Skills
- Proficient in a dynamic, fast-paced working environment, open to change, adaptable in new and varying circumstances
- Research skills, test construction/evaluation, and statistical analysis
- High proficiency with various industry-related technology and software
- Problem-solving/critical thinking skills and the ability to manage conflict/ethical dilemmas
- Highly skilled with high emotional intelligence, enabling quick and effective relationship management and relationship building
- Develop strategy, specific goals, and plans to prioritize, organize, and accomplish tasks and take initiative to begin or complete a task without prompting
- Thinks creatively and uses alternative thinking to develop new ideas and answers to work-related problems
- A team player maintaining a professional working relationship by encouraging and building mutual trust, respect, and cooperation among team members
- Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets, developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
- Flexible and Open Nature, ensuring all tasks required are completed in a mutually beneficial manner
- Effective communicator, which includes active listening and talking
References
- Deb Rice, Practice Manager, Thompson Road Clinic, 0466 115 308
- Sarah Templin, Enrolled Nurse, Thompson Road Clinic, 0430 822 699
- Laura Barnard, Assistant Manager, Amart Furniture, 0431 430 578
Timeline
Medical/administrative Receptionist
Thompson Road Clinic
07.2020 - Current
sales and office team member
Amart Furniture
08.2019 - 07.2020
Medical/Administrative Receptionist
LapSurgery Australia
05.2018 - 08.2019
Service Team Member/Supervisor
Coles Supermarket
01.2009 - 05.2018
Bachelor of Psychological Science -
Swinburne University (online)
Diploma of Nursing -
Australian Catholic University
Diploma of Health Science -
Melbourne Institute of Technology
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