Mikaela Kuhlwind
Ferntree Gully,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager/Customer Sales Representative
Australian Events
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Efficiently used Hubspot CRM to track daily activities and Identify customer leads
- Accurately quote and draw up contracts
Retail Assistant
Baby Bunting
03.2022 - 02.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked closely to advise customers or SIDS safe practices and government guidelines for car safety
Barista/catering Assistant
Victoria Police
03.2018 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Assistant Manager - Online Store
MySize
12.2016 - 03.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
Year 12 -
Nossal High School
11.2013
Skills
- Strong Communication and Interpersonal Skills
- Client Relationship Management
- Goal-Oriented
- Adaptable and Flexible
- Engaging with Diverse Customers
- Cold-calling
- CRM software proficiency
- Public Speaking
Timeline
Account Manager/Customer Sales Representative
Australian Events
02.2023 - Current
Retail Assistant
Baby Bunting
03.2022 - 02.2023
Barista/catering Assistant
Victoria Police
03.2018 - 02.2022
Assistant Manager - Online Store
MySize
12.2016 - 03.2018
Year 12 -
Nossal High School
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