MIKAELA MCDERMOTT
Pearces Creek ,NSW
Summary
Passionate dental assistant with experience working in fast paced practices. Skilled in preparing patients for examinations, assisting with chairside procedures and making sure the practice is running smoothly. Focused on providing quality customer service.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Dental at Lennox
Lennox Head
07.2021 - Current
- Assisted dentists during examinations and dental procedures.
- Educated patients on proper dental hygiene and post-treatment care.
- Managed patient records and scheduling using software systems effectively.
- Provided support in inventory management and ordering dental supplies as needed.
- Implemented infection control protocols to ensure a safe clinical environment consistently.
- Trained new dental assistants on office protocols and patient care techniques thoroughly.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies at the end of the day to maintain cleanliness and ensure that stock in drawers is full.
- Worked as receptionist on the front desk. Managing appointments, rescheduling if needed, sending reminders, composing and checking emails.
- Assisted for OHT, completing or updating each individual's charting if needed, and processing bite-wing radiographs.
- Worked in the lab; tasks included pouring impressions, designing teeth whitening trays for each individual specifically, and making retainers and splints.
- Worked in the sterilization area, following protocols for instruments being correctly cleaned, and prepping trays for each client for the day ahead.
Retail/Barista
Bunnings Warehouse
Ballina, NSW
05.2015 - 07.2025
- Maintained cleanliness and organization of the coffee station and café seating area.
- Engaged with customers to provide exceptional service and address inquiries.
- Trained new staff on beverage preparation techniques and customer service skills.
- I worked at the information desk, which involved being the first point of contact for incoming phone calls to the store and walk-in inquiries, and I worked on checkout registers, including self-serve.
- Count the tills at the end of the day.
- Specialized in making hot drinks and serving food to customers.
- Ordering stock weekly.
Dental Assistant Trainee
Coolangatta Dental Group
Ballina
01.2021 - 07.2021
- Assisted dental professionals with patient preparation and treatment procedures. Working alongside a variety of dentists at the practice.
- Maintained cleanliness and organization of treatment areas, and dental instruments.
- Managed patient records and scheduled appointments using practice management software.
- Responsible for opening the shop and closing the shop at the end of the day.
- Sterilized instruments are used according to health and safety regulations consistently.
- Collaborated with team members to ensure an efficient workflow during busy periods.
Barber
Blade Barbers
Byron Bay, NSW
09.2019 - 01.2021
- Maintained cleanliness and organization of tools and workstations.
- Provided precision haircuts and grooming services to clients.
- Developed strong relationships with clients through excellent service.
- Stayed updated on current trends in hairstyling and grooming techniques.
- Sanitized equipment and parts, and maintained work areas, ensuring they were clean and tidy.
- Managed cash register transactions accurately and efficiently.
- Handled incoming phone calls and scheduled appointments.
- Advised clients on hair care products and styling techniques.
Apprentice Hairdresser
Kaos Hair
Ballina
04.2012 - 05.2015
- Assisted senior stylists in providing haircuts and styling services to clients.
- Maintained cleanliness and organization of workstations and salon areas daily.
- Assisted in shampooing and conditioning hair before styling services commenced.
- I worked at the front desk, sold haircare products, and processed payments.
- Provided exceptional customer service by engaging with clients during appointments.
Education
Certificate III in Barbering - Barber
Wollongbar TAFE
Wollongbar, NSW10-2019
Certificate lII in Hairdressing - Hairdressing
Wollongbar TAFE
Wollongbar, NSW01-2014
Ballina High School
Ballina, NSW04-2012
Skills
- Chair-side assistance
- Infection control
- Dental Software Management
- Processing X-rays
- Excellent Communication Skills
- Team Collaboration
- Time Management
- Reliable
- Processing Hicaps, Eftpos and cash transactions
- Office Administration duties
- Experience in dental lab work
References
- Daune Hoare, complex manager, Bunnings Warehouse, Ph: 0414 767 518.
- Jay Aarts, manager, Blade Barbers, Ph: 0421 464 905
- Amy-Lee O'Brien, manager, Coolangatta Dental Group, Ballina Ph: 0419 734 741
Timeline
Dental Assistant
Dental at Lennox
07.2021 - Current
Dental Assistant Trainee
Coolangatta Dental Group
01.2021 - 07.2021
Barber
Blade Barbers
09.2019 - 01.2021
Retail/Barista
Bunnings Warehouse
05.2015 - 07.2025
Apprentice Hairdresser
Kaos Hair
04.2012 - 05.2015
Certificate III in Barbering - Barber
Wollongbar TAFE
Certificate lII in Hairdressing - Hairdressing
Wollongbar TAFE
Ballina High School