Overview
Work History
Education
Skills
Timeline
Generic

Mikaela O'Keefe

Rozelle,NSW

Overview

13
13
years of professional experience

Work History

Cafe All Rounder

Victoire
09.2023 - 04.2024
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Promoted new products and price changes by creating and updating signage.
  • Waited tables during busy periods to assist staff and quickly turn over tables.

Commercial Coordinator

Gartner Australasia
08.2021 - 08.2023
  • Diary and inbox management of VP of APAC Sales as well as booking domestic and international travel through AMEX and various external sources.
  • Extensive planning and organisation of conferences/events and office-wide campaigns, including communication templates, team building initiatives and budgets.
  • Planned agendas for meetings, minute-taking and distributing relevant material to staff post-meeting, and well as follow up of needed tasks.
  • Sourcing and utilising official reports for weekly updates and staff bulletins.
  • Analysing monthly and quarterly data for commercial directors for preparation of reviews etc.
  • Answering phones for reception and VP, filtering communications between VP, staff and external stakeholders.
  • Office management of stationery and kitchen supplies and general upkeep of reception areas.

Bar and Gaming Supervisor

Sydney Collective
11.2019 - 02.2021
  • Increased revenue with thorough analysis of gaming trends and hitting KPIs.
  • Ensured legal compliance by maintaining correct signage and responsible conduct of gambling.
  • Established high standards for guest service excellence while overseeing employees directly under my supervision.
  • Boosted customer loyalty by building rapport with all patrons.
  • Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
  • Managed daily cash flow effectively, as well as end-of-day balancing of cash.
  • Monitored gaming floor activities for compliance, ensuring safe and secure environment for patrons and employees.

Executive Assistant

Micropace
03.2019 - 01.2020
  • Extensive diary management of Dr Michael Cejnar, President of Micropace Pty Ltd.
  • Travel booking for international and local conferences and events including VISAs, accomodation, flights and ground transfers.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organised and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.

Office Assistant

Smiths Medical
09.2017 - 03.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Office management of stationery and kitchen supplies.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Strengthened office organisation by implementing new filing systems and digital record-keeping practices.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Bar Attendant

ALH Group
02.2016 - 12.2017
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID and complied with RSA legislations.
  • Plan and prepared bar and cocktail menu.
  • Opened and closed down bar according to our procedures and safety standards.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Delivered food to customers at bar and tables.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Replaced empty kegs and soda syrups.
  • Restocked glassware, cleaned tables and organised supplies to meet demanding trading periods throughout shift.

Crew Member

McDonalds
10.2011 - 02.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service in Front Counter areas.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain clean and welcoming dining areas for customers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

Wyndham College
Quakers Hill
12.2015

Skills

  • Time Management
  • Multitasking and Organisation
  • Excellent Customer Service and interpersonal Skills
  • Strong Work Ethic
  • Holds valid RSA & RCG

Timeline

Cafe All Rounder

Victoire
09.2023 - 04.2024

Commercial Coordinator

Gartner Australasia
08.2021 - 08.2023

Bar and Gaming Supervisor

Sydney Collective
11.2019 - 02.2021

Executive Assistant

Micropace
03.2019 - 01.2020

Office Assistant

Smiths Medical
09.2017 - 03.2019

Bar Attendant

ALH Group
02.2016 - 12.2017

Crew Member

McDonalds
10.2011 - 02.2016

High School Diploma -

Wyndham College

Similar Profiles

CREATE PROFILE
Mikaela O'Keefe