Mikaela Wallace

In this role, I assist residents with their daily living needs, including showering, toileting, grooming, and dressing. I monitor vital signs, complete charting, and support mealtimes by feeding and assisting residents. I ensure residents feel safe, comfortable, and respected while promoting a positive, caring environment.

My responsibilities include operating gaming machines, preparing and serving food and drinks, and maintaining the bar and restaurant environment. I adhere to RSA and RCG standards and work closely with team members to ensure efficient service and customer satisfaction.

I worked across all areas of service, including the bar, café, and dessert preparation. I was responsible for supervising junior staff, handling cash, managing inventory, and maintaining high service standards.

I managed customer orders, made pizzas, completed deliveries, and maintained a clean and safe workspace. I often handled end-of-day close procedures, and trained new staff members. This role required excellent communication, time management, and adaptability.

As a Bronze Medallion holder, I participated in beach patrols, performed rescues, and supported senior lifesavers. This experience taught me teamwork and emergency response skills.