Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Wright

Melbourne,VIC

Summary

Organized Coordinator focused on boosting staff satisfaction. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

5
5
years of professional experience

Work History

Workplace Experience Coordinator

Xero
Hawthorn, VIC
07.2023 - Current
  • Developed and implemented effective strategies for managing staff expectations.
  • Monitored performance metrics to ensure successful completion of projects.
  • Collaborated with team members to identify areas of improvement in the workplace experience.
  • Conducted user surveys and interviews to evaluate workplace satisfaction levels.
  • Developed and implemented onboarding plans for new hires.
  • Provided guidance on benefits enrollment and payroll setup.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Coordinated with various departments to ensure smooth transition into the organization.
  • Created a system for tracking performance metrics during onboarding process.
  • Monitored progress of new hires throughout their first year of employment.
  • Promoted high staff satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Office Manager

Scott Winton Insurance Brokers
Melbourne, VIC
03.2023 - 07.2023
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Developed and implemented onboarding plans for new hires.
  • Conducted orientation sessions to introduce company policies and procedures.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
  • Provided guidance on benefits enrollment and payroll setup.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Coordinated with various departments to ensure smooth transition into the organization.

Receptionist & Office Coordinator

Grill'd Healthy Burgers
Richmond, VIC
07.2021 - 03.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and implemented onboarding plans for new hires.
  • Conducted orientation sessions to introduce company policies and procedures.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
  • Provided guidance on benefits enrollment and payroll setup.

Customer Service Representative

Luxury Escapes
South Melbourne, VIC
06.2019 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Strathmore Secondary College
Melbourne
12-2015

Skills

  • Team Player
  • Business Administration
  • New Hire Onboarding
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Time management abilities
  • Financial Management
  • Relationship Building
  • Point of Contact
  • Budget Planning
  • Event Planning
  • Policy understanding

Timeline

Workplace Experience Coordinator

Xero
07.2023 - Current

Office Manager

Scott Winton Insurance Brokers
03.2023 - 07.2023

Receptionist & Office Coordinator

Grill'd Healthy Burgers
07.2021 - 03.2023

Customer Service Representative

Luxury Escapes
06.2019 - 07.2021

High School Diploma -

Strathmore Secondary College

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Mikaela Wright