Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Wright

Hawthorn,VIC

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

5
5
years of professional experience

Work History

Workplace Experience Coordinator

Xero
07.2023 - Current
  • Cross-collaboration with an APAC team across New Zealand, Asia and Australia.
  • Weekly onboarding of new staff members in Melbourne
  • Provided a helpful and welcoming experience for Xeros and and all external guests.
  • Supported the Workplace Experience Manager with selecting vendors and service providers for the office
  • Utilised data analytic tools to measured and analyse space usage and how we can enhance the overall employee experience within our office
  • Proposed and implemented data-driven strategies to optimise Workplace Experience, productivity and wellbeing.
  • Provided onsite and remote support and assistance to Xeros in the region through the use of our internal platforms (Slack, Zendesk, etc.)
  • Assisted all Xeros with any queries/requests that came through on our channels in a timely and empathetic manner.

Office Manager/Executive Assistant (Temp)

Scott Winton Insurance Brokers
03.2023 - 07.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.

Tours Concierge

Luxury Escapes
07.2019 - 06.2021
  • Enhanced customer satisfaction by providing personalized tour recommendations based on individual preferences and interests.
  • Expanded tour offerings by researching new destinations and experiences that aligned with guest interests and preferences.
  • Developed and maintained strong relationships with tour operators, ensuring seamless communication and collaboration for successful guest experiences.
  • Addressed any guest concerns or issues promptly, working diligently to find a satisfactory resolution in each situation.

Receptionist & Office Coordinator

Grill'd Healthy Burgers
07.2019 - 03.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Organized and coordinated conferences and monthly meetings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Strathmore Secondary College
Strathmore, VIC
12.2015

Skills

  • Administration and Operations
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination
  • Discretion and Confidentiality
  • Document Management
  • Scheduling and calendar management
  • Process Improvement
  • Project Support
  • Meeting Coordination
  • Event Planning
  • Point of Contact

Timeline

Workplace Experience Coordinator

Xero
07.2023 - Current

Office Manager/Executive Assistant (Temp)

Scott Winton Insurance Brokers
03.2023 - 07.2023

Tours Concierge

Luxury Escapes
07.2019 - 06.2021

Receptionist & Office Coordinator

Grill'd Healthy Burgers
07.2019 - 03.2021

High School Diploma -

Strathmore Secondary College

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Mikaela Wright