Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Zahra

Gold Coast,QLD

Summary

Passionate aspiring teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Teach students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Teaching areas within Psychology and Junior Science as well as specialising in Learning Enhancement.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

The Star Entertainment Group
08.2022 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Supervisor

Woolworths Group
10.2019 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Crew Trainer

McDonalds
01.2015 - 10.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

Master of Secondary Education - Psychology, Junior Science & Learning Enhancement

Griffith University
Gold Coast, QLD
07.2024

Bachelor of Psychological Science - Psychology

Griffith University
Gold Coast, QLD
12.2022

Skills

  • Guest communication
  • Lesson Planning
  • Critical Thinking
  • Behaviour Management
  • Classroom Management
  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Team building and supervision

Timeline

Guest Service Agent

The Star Entertainment Group
08.2022 - Current

Supervisor

Woolworths Group
10.2019 - 08.2022

Crew Trainer

McDonalds
01.2015 - 10.2019

Master of Secondary Education - Psychology, Junior Science & Learning Enhancement

Griffith University

Bachelor of Psychological Science - Psychology

Griffith University

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Mikaela Zahra