Summary

Overview

Work History

Education

Skills

Affiliations

Mikaele Gukibau Dau

Timeline

Mikaele Gukibau Dau

Perth,WA

Summary

Sales-oriented Meat Cutter with distinct cutting, customer service and quality assurance skills. Proven history of best-in-class work with knowledge of [Area of expertise]. Successful at providing thorough information to customers and staying calm in high-traffic times. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Capable Meat Processor with hardworking attitude and efficient approach. Trained in different positions on meat processing lines and always ready to take on any work to meet production demands. Skilled at everything from slaughtering and initial processing through packaging and labeling work. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Meat Process Worker

Fletchers

Albany, WA

03.2021 - Current

Followed emergency procedures in event of workplace accidents.
Butchered carcasses to remove unwanted components and prepare for further processing.
Labeled packages with product name, weight, price and expiration date as per company policy.
Trained employees on safety and protective clothing guidelines to minimize injuries.

Bartender

Nanuku Auberge Resort Fiji

Navua, Fiji

12.2016 - 12.2020

Balanced daily registers and generated sales reports for management.
Monitored bar inventory and promptly restocked low items before depletion.
Greeted customers and provided excellent customer service.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Resolved customer complaints in a professional manner.
Trained new bartenders on drink preparation and upselling techniques.
Completed regular bar inventories and daily requisition sheets.
Maintained inventory of liquor, beer, wine, and other beverage items.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Attended regular training sessions to stay updated on new products or trends.
Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Stocked ice bins and coolers as needed throughout shift.
Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Greeted guests with friendliness and professionalism.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Checked identification of guests to verify age requirements for alcohol purchase.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed accurate bar tabs and processed cash and credit card transactions.
Participated in weekly team meetings to discuss goals and objectives set by management.
Upsold customers from shelf to premium brands to help boost sales.
Arranged bottles and glasses behind bar to make attractive displays.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Made friendly conversation with customers to provide enjoyable bar experience.
Organized storeroom inventory of supplies such as cups, napkins, straws.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Cleansed glasses with sanitizing solution after each use.
Planned and coordinated special events to boost customer numbers and profits.
Worked in close collaboration with team members to ensure customers received high-quality service.
Assisted in setting up the bar for service shift.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Poured wine, beer and cocktails for patrons.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Collected and organized daily till totals and tips.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Checked identification cards for proof of age prior to serving alcohol beverages.
Performed opening and closing duties including restocking supplies.
Developed good working relationships with fellow employees through effective communication.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Neatly sliced and pitted fruit for garnishing drinks.
Processed payments accurately and efficiently with POS system.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Greeted frequent visitors by name and explained new promotions.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Provided drink suggestions to customers based on their preferences.
Followed safety protocols while handling sharp tools or dangerous chemicals.
Effectively multitasked within fast-paced environment.
Adhered to state regulations regarding serving alcohol responsibly.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Remained calm and poised during busy periods, promoting great customer service to guests.
Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Delivered products to customer locations on time.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Answered 20 calls per shift to assist with customer questions and concerns.
Recognized by management for providing exceptional customer service.
Maintained schedule of class assignments to meet deadlines.
Collaborated with others to discuss new opportunities.
Maintained updated knowledge through continuing education and advanced training.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Modified existing software systems to enhance performance and add new features.
Planned and completed group projects, working smoothly with others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Achieved cost-savings by developing functional solutions to problems.

Head Steward

The Pearl Resort Fiji

Navua , Fiji

01.2007 - 11.2016

Responded promptly to customer complaints regarding food quality or service issues.
Maintained clean and well-organized kitchen areas to promote efficiency.
Ensured compliance with health and safety regulations in the kitchen area.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Inspected kitchen equipment to ensure cleanliness and proper functioning.
Served beverages and food items and provided key information about offerings to passengers during flights.
Developed training programs for new stewards and provided ongoing training to existing staff.
Enforced FAA and airline rules with passengers in business, economy and first class.
Organized storage areas so that items were readily accessible when needed.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Cleaned food preparation areas, cooking surfaces, and utensils.
Reviewed invoices from vendors for accuracy prior to payment authorization.
Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Maintained records of personnel, ordering, inventory, and sanitation activities.
Set up and broke down service areas for special functions, banquets, and barbecues.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
Sorted recyclable items from garbage and placed in recycling bins.
Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
Assigned tasks among staff members to ensure efficient operation of kitchen areas.
Supervised the cleaning of all dishes, utensils, pots, pans, work surfaces, floors.
Organized special events such as banquets or receptions.
Facilitated on-boarding process to coach new employees on company procedures and duties.
Directed the organization and supervision of all stewarding staff.
Restocked kitchen supplies and recorded kitchen inventory each shift.
Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Performed regular inspections of kitchen facilities to identify potential hazards or areas needing improvement.
Personally welcomed guests and helped find most suitable offerings through effective questioning.
Collected passenger trash during and after flights.
Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Managed purchasing of all provisions used in the kitchen area.
Provided guidance on menu planning and recipe development for chefs.
Tracked food costs and took corrective action when necessary.
Implemented systems for tracking waste disposal costs in order to reduce expenses.
Monitored inventory levels, ensuring adequate supplies for daily operations.
Documented incidents of employee misconduct and recommended disciplinary action where appropriate.
Coordinated activities between front-of-house and back-of-house staff members.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
Scanned tickets from passengers and welcomed aboard.
Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
Established and oversaw stock lists, inventory records and supply records.
Conducted periodic trips through cabin to monitor passenger comfort.
Planned menus according to budget constraints while maintaining quality standards.
Brewed hot coffee and prepared meals and snacks for passengers.
Verified levels of food, beverage and flight supplies before boarding new passengers.
Prepared for takeoff and landing sitting in correct brace position on jumpseat.
Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
Swept, mopped and dining areas to provide diners with clean and germ-free surfaces.
Helped passengers feel comfortable by providing requested items and answering questions.
Established procedures for receiving deliveries from vendors in a timely manner.
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Completed day-to-day duties accurately and efficiently.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.
Modified existing software systems to enhance performance and add new features.
Achieved cost-savings by developing functional solutions to problems.
Delivered products to customer locations on time.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with others to discuss new opportunities.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained schedule of class assignments to meet deadlines.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.

Housekeeping Room Attendant

The Pearl Resort Fiji

Navua, Fiji

01.2005 - 12.2006

Followed safety procedures when using chemical cleaners and power equipment.
Attended to 10 guest rooms by sweeping, mopping and vacuuming.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Assisted colleagues whenever necessary in order to meet deadlines set by management.
Adhered to daily cleaning schedules and updated as needed based on demand.
Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Assisted in laundry operations when needed by sorting linens and loading machines.
Sorted and counted linens and organized in storage areas.
Washed and polished glass windows and doors to keep entryways clear and professional.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Maintained cleaning cart with supplies, such as fresh linens and towels.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Polished and sanitized floors, counters, bathtubs and window sills.
Swept and damp-mopped private stairways and hallways.
Reported any maintenance issues or damage found in the guest rooms to supervisor.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Ensured compliance with health regulations regarding sanitation procedures.
Responded promptly to requests from guests and other departments.
Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Provided guests with information on hotel services and room features.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Replenished room amenities according to established guidelines.
Checked inventory for required supplies and made lists for needed cleaning products.
Communicated with maintenance team on damages to repair.
Stocked linen closets with appropriate supplies for housekeeping staff use.
Waxed and polished wood furnishings to restore faded appearance.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Communicated effectively with team members about daily assignments and task progress.
Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
Inspected furniture for damage or stains in between guest stays.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Removed soiled linens and articles from rooms and delivered to laundry area.
Removed trash, recycling and linens from rooms to transport to designated areas.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Participated in regular training sessions related to hospitality industry trends and best practices.
Communicated with customers about requests for additional supplies or cleaning services.
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Monitored cleanliness of lobby, swimming pool and other common areas.
Organized storage areas for efficient access to materials and supplies.
Organized supplies for use based on expected customer needs.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Furnished guests with clean linens and supplied rooms with toiletries.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Kept up-to-date records of items cleaned in each room.
Removed trash from rooms and replaced liners to wastebaskets.
Interacted pleasantly with clients and guests when performing daily duties.
Reported damage or theft of hotel property to management.
Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Inspected all assigned rooms upon completion of cleaning duties.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
Laundered sheets and removed stains to restore linens to pristine condition.
Replaced dirty linens with clean items according to established standards of quality control.
Understood and followed oral and written directions.
Planned and completed group projects, working smoothly with others.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained schedule of class assignments to meet deadlines.
Answered 10 calls per shift to assist with customer questions and concerns.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Delivered products to customer locations on time.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.

Hotel Waiter

Plantation Island Resort Fiji

Nadi, Fiji

11.2003 - 11.2004

Addressed food complaints with kitchen staff and promptly served replacement menu items.
Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Cleared plates between courses and after meals as needed according to established procedures.
Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Answered guest questions related to pricing and food and beverage ingredients.
Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
Stocked server areas with supplies before, during and after shifts.
Delivered food items to tables in a timely manner while ensuring correct order accuracy.
Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
Responded to customer inquiries in an efficient and timely fashion.
Assisted guests with menu selections, providing detailed descriptions of each dish.
Delivered pleasant guest experiences with friendly service and caring demeanor.
Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Maintained updated knowledge through continuing education and advanced training.
Planned and completed group projects, working smoothly with others.
Understood and followed oral and written directions.
Delivered products to customer locations on time.
Maintained schedule of class assignments to meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Answered 20 calls per shift to assist with customer questions and concerns.
Displayed strong telephone etiquette, effectively handling difficult calls.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Achieved cost-savings by developing functional solutions to problems.
Collaborated with others to discuss new opportunities.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Followed all applicable health department regulations pertaining to food safety and sanitation practices.
Totaled checks and used cash register to accept payment for services.
Participated in ongoing training to enhance job skills and knowledge.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Resolved guest concerns and issues quickly and effectively.
Assessed quality of food and beverage products prior to delivery.
Stocked service stations with ice, napkins and straws.
Modified existing software systems to enhance performance and add new features.
Resolved guest complaints to maintain complete customer satisfaction.
Inspected completed meals against individual orders to verify accuracy.
Followed up with guests regarding order quality to satisfaction.
Took telephone orders, billed items to rooms and communicated orders to kitchen.
Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
Shared thorough knowledge of menu items and cooking methods with customers.
Checked back with customers to ensure satisfaction with each course served.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Demonstrated upselling techniques for additional menu items when appropriate.
Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
Maintained clean, neat and professional uniform to promote positive corporate image.
Asked customers about meals to assess satisfaction and collect vital feedback.
Portioned, plated and garnished menu items to meet company standards.
Replenished supplies such as napkins, utensils, condiments throughout shift.
Ensured proper food safety and sanitation standards were met when handling food and beverages.
Collected payment for meals served or cashed out customers using POS systems accurately.
Used clear communication to relay food and drink orders to kitchen staff.
Upheld exceptional food, beverage and service standards to surpass customer expectations.
Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
Prepared for busy periods by restocking stations and maintaining clean work areas.
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Practiced food safety and sanitation habits and followed compliance requirements.
Provided excellent customer service at all times.
Consistently followed all company policies and procedures regarding guest relations and hospitality services.
Provided assistance to other team members whenever necessary or requested by management.
Greeted guests in a friendly and professional manner.
Suggested food and beverage upsells to guests to maximize profits.
Attended regular training sessions on topics such as food safety and alcohol awareness.
Ensured that dining areas were kept clean and organized during shifts.
Prepared silverware roll-ups, took out trash and washed dishes.
Served food to over 200 customers per shift.
Removed trays and stacked dishes for return to kitchen after finished meals.

Education

High School Diploma -

Lomary Catholic Secondary School

Fiji

12-1997

Skills

Meat Cutting
Sanitation Procedures
Safe Food Handling
Meat Preparation
Multitasking and Prioritization
Safety Practices
Strong Team Member

Following Regulations
Recordkeeping and Bookkeeping
Processing Equipment Proficiency
Purchasing Stock
Food Presentation
Customer Service

Affiliations

Meeting people
Volleyball
Rugby
Swimming
Traing