Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mikaella McKenzie

Melbourne,VIC

Summary

I am a diligent Hospitality Worker with great people skills. I am an organized and motivated employee eager to provide guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Seeking entry-level opportunities to expand skills while facilitating company growth, as well as gaining high quality experience that can be used to further myself and my employment opportunities. Furthermore, to utilize my drive to be efficient, effective and friendly in the workplace.

Overview

10
10
years of professional experience

Work History

Manager

Marco's Cafe
Boronia , Victoria
08.2023 - Current
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Prepared entrees, side dishes, and desserts for guests during busy periods.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Served food and drinks to customers in a timely manner.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Computed bills, collected payments and made change for guests.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Prepared reports detailing sales figures, customer feedback or any issues that may arise during shifts.
  • Greeted customers and provided them with menus.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Responsible for accurate accounting of all cash transactions related to catering services offered onsite.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Table Hand

The Hatter and The Hare
Bayswater , Victoria
12.2021 - 01.2022
  • Cleaned and organized the storage area of tablecloths, linens, and other supplies.
  • Provided assistance to waitstaff during service hours as needed.
  • Removed machine attachments and cleaned up residual waste after project completion.
  • Communicated any issues or concerns regarding table setup or service to supervisors immediately.
  • Followed all health codes and sanitation regulations when handling food products.
  • Cleaned tools, work surfaces and storage areas to achieve proper sanitary conditions.
  • Removed dirty dishes from tables promptly after customers had finished their meals.
  • Ensured that all tables were properly set before guests arrived.
  • Maintained a clean work environment throughout shift by wiping down tables after each use and sweeping floors when necessary.
  • Replenished condiments such as salt and pepper shakers, sugar packets, on tables whenever necessary.
  • Transported food items from kitchen to dining room in an efficient manner while following safety protocols.
  • Conducted final walk-through of entire venue at end of shift ensuring that everything was left in proper order.
  • Counted number of finished products to confirm accurate completion of work orders.
  • Set up tables and chairs for events.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Volunteer

Saint Martin's Anglican Church
Belgrave South , Victoia
01.2014 - 01.2020
  • Coordinated logistics for special events, such as conferences or workshops.
  • Collaborated with other volunteers to create a positive work environment.
  • Organized events such as Bible studies, youth groups, retreats, and other gatherings for church members.
  • Fostered warm and welcoming community to nurture youth and inspire life of discipleship.
  • Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
  • Assisted with fundraising efforts by soliciting donations from church members and the local community.
  • Informed church community of Sunday school programming by putting up flyers.
  • Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
  • Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
  • Organized donation drives for clothing or toys during Christmas season.
  • Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
  • Supervised children in children's room during long services to promote good behavior.
  • Set up audio and visual equipment needed for worship services or conferences held at the church.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Upwey High School
Melbourne, VIC
09-2023

Skills

  • Workforce Management
  • Policy Implementation
  • Expense Tracking
  • Telephone Etiquette
  • Computer Skills
  • Answering Phones
  • Recordkeeping and Confidentiality
  • Guest Relations
  • Supply Restocking
  • Housekeeping
  • Food Preparation
  • Cleaning and Sanitizing
  • Food Safety Knowledge
  • Cash Handling
  • Customer Service
  • Time Management
  • Phone and Email Etiquette
  • Hospitality Services
  • Problem-Solving Skills
  • Relationship Building
  • Front Desk Management
  • Complaint Handling
  • Guest Communication

Accomplishments

- Academic Award, Year 11 Mathematics, 2022.

- Personal Best, Year 11 Health and Human Development, 2022.

- Personal Best, Year 11 English, 2022.

- Academic Award, Year 10 French, 2021.

- Personal Best award, Year 10 English, 2021.

References

References available upon request.

Timeline

Manager

Marco's Cafe
08.2023 - Current

Table Hand

The Hatter and The Hare
12.2021 - 01.2022

Volunteer

Saint Martin's Anglican Church
01.2014 - 01.2020

High School Diploma -

Upwey High School

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