Mikahla Sims
Cameron Park,NSW
Summary
Management professional with a disability and human services background, leadership talents and focus on performance. With over 10 years experience in the disability industry, a passion for equity and thirst for new knowledge. Focused on supporting cultural change to better improve the lives of service users with disabilities
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casework Support Officer- ITC
Allambi Care
09.2021 - Current
- Supports House Managers, Therapeutic Specialist and Management to provide Intensive Therapeutic Care to a total of 12 young people living in the out of home care space.
- Review, edit and prepare the daily records as a matter of priority each morning.
- Preparation of Case Plans, ensuring alignment with Permanency Support Program and Allambi Care's commitment to Therapeutic Care.
- Timely preparation of notification documentation ensuring accurate information is passed on to The Department of Communities and Justice.
- Liaise with House Managers and Therapeutic Specialists regarding any areas of importance and task priorities for the week.
- Analyze data to identify opportunities for improving support levels.
- Foster positive and inclusive team culture for support staff.
- Evaluated performance of support staff and provided coaching to improve performance.
- Liaise with internal and external stakeholders providing support to young people
- Organise monthly care team meetings to discuss ongoing support for young people in care.
Relieving Case Manager-NDIS
Allambi Care
06.2023 - 07.2023
- Managed a team of Caseworkers who oversee the day to day care of people with disabilities.
- Provide feedback, development opportunities and guidance to caseworkers and disability support workers ensuring the smooth running of the department.
- Assess clients' needs, develop service plans and monitor progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualised care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
Casework Manager- NDIS
Allambi Care
06.2018 - 09.2021
- Organise all relevant information about the child or young person and work collaboratively with the Case Manager to form an assessment plan, which may include collecting information from case files and other service providers
- Collate any information needed prior to and organise aspects of the assessment of the child or young person and their family
- Document permanency Case Plans with recommendations from the Case Managers to ascertain the individual needs of the young person from the comprehensive intake, transition or exit assessment
- Collation of information to assist in the monthly Care Team Meetings
- Organisation and documentation of specialised therapeutic interventions with the child or young person, and/or their family, as stipulated in the Case Plan
- Participate in reflective practice with a commitment to improving service quality, by using reflective practice to allow the growth of the team in relation to practice
- Ensure administrative alignment with the State regulatory standards (NDIS Quality and Safeguards Commission)
- Liaise with different departments within Allambi to ensure the smooth running of the placements
- Facilitate collaborative practice through the ongoing development of relationships with the Care Team members and through maintaining effective communication that will facilitate the flow of information between team members, clients and their families, as well as other relevant professionals.
Residential Officer- NDIS
Allambi Care
05.2017 - 06.2018
- Managing and supporting a team of Youth Workers
- Collaborating with external stakeholders including schools, health services
- Running team meetings, supervision, debriefs and training sessions
- Day to day care of young people with challenging behaviours and trauma-based needs.
Youth Worker- NDIS
Allambi Care
07.2013 - 05.2017
- Working with young people and people with disabilities in out of home care
- Completing compulsory paperwork including day notes, incident reports and checking off daily calendar
- Effectively contribute to and implement Positive Response Intervention Plans (PRIP)
- Effectively managing crisis situations
- Successful organisation of multiple clients.
Education
MBA - Business
Australian Institute of Management
2025
Post Graduate Certificate - Disability Studies
Griffith University
Gold Coast, QLD07.2023
Bachelor - Human Services
Australian Catholic University
Brisbane, QLD12.2021
Diploma - Community Services
Allambi Training Program
Charlestown, NSW2018
Skills
- Operational Support
- Work Planning and Prioritization
- Teamwork and Collaboration
- Performance Management
- Quality Controls
- Performance Tracking
- Documentation and Reporting
- Interdisciplinary Collaboration
- Issue Identification and Resolution
- Client Advocacy
Accomplishments
- 2023 Outside of current role- Provided strategy and direction to executive team to increase disability inclusion within the workplace. Completed audit of current practices and delivered clear and actionable information on improving policy and practice.
References
References available upon request.
Certification
- Driving Licence – NSW – Car
- Working with Children Check WWC0016589E
- Therapeutic Crisis Intervention- Allambi Care 2018
- Needs Based Restorative Framework- Allambi Care 2018
- Standard CANS Comprehensive 2.0- Praed Foundation 2022
- NDIS Worker orientation “Quality, Safety and You” 2022
Timeline
Relieving Case Manager-NDIS
Allambi Care
06.2023 - 07.2023
Casework Support Officer- ITC
Allambi Care
09.2021 - Current
Casework Manager- NDIS
Allambi Care
06.2018 - 09.2021
Residential Officer- NDIS
Allambi Care
05.2017 - 06.2018
Youth Worker- NDIS
Allambi Care
07.2013 - 05.2017
MBA - Business
Australian Institute of Management
Post Graduate Certificate - Disability Studies
Griffith University
Bachelor - Human Services
Australian Catholic University
Diploma - Community Services
Allambi Training Program
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