Mikaila Dennett
Moss Vale
Summary
Seeking full-time employment in a supportive environment, excited to embark on a new professional journey. With a strong desire to enhance existing skills, eager to learn and adapt to the requirements of a Maintenance Officer role. Committed to personal growth, open to completing necessary courses or obtaining licenses essential for this position.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Service NSW
01.2022 - Current
- Responding to customer emails
- Calling customers
- Maintain a clean and organized work environment
- Customer confidentiality
- Completing tasks in a timely manner
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Verified data by cross-checking with original documents.
General Farm Hand
Family Business
01.2008 - Current
- Optimized animal welfare standards by implementing best practices in feeding routines, housing conditions, hygiene measures, and disease prevention methods.
- Used effective weed control methods, promoting plant growth.
- Assisted in the construction or repair of fences, sheds, or other infrastructure necessary for successful farm operation.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Rotated animals between grazing areas to provide enough access to food.
- Assisted with maintenance and installation of irrigation equipment.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Installed metal and wooden fences and privacy borders.
- Used hand tools and instruments to take measurements.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
Department Manager
Spotlight
01.2021 - 01.2022
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for front of store, storage areas, dock bays, and equipment zones.
- Consulting with third-party via phone calls and emails
- Helping customers with enquiries and follow ups
- Data entry (stock take)
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
Customer Service Employee
Baptist Care
01.2020 - 01.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Monitored and assisted residents through individual service plans.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service
Reject Shop
01.2018 - 01.2020
- Customer service - Cashier
- Stock management and placement
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Resolved customer service issues related to pricing or discounts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service
IL Pranzo
01.2017 - 12.2017
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Bowral High School
Bowral, NSW11-2018
Skills
- Positive, can-do attitude
- Call documentation
- Account management
- Problem solving
- Ability to work under pressure
- Excellent communication
- Proficient in using Microsoft word, Publisher, PowerPoint, Onenote
- Data entry and database research
- Strong organisation skills
- Time management
Timeline
Customer Service Officer
Service NSW
01.2022 - Current
Department Manager
Spotlight
01.2021 - 01.2022
Customer Service Employee
Baptist Care
01.2020 - 01.2021
Customer Service
Reject Shop
01.2018 - 01.2020
Customer Service
IL Pranzo
01.2017 - 12.2017
General Farm Hand
Family Business
01.2008 - Current
High School Diploma -
Bowral High School
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