Mikaila Hitchcock
Baldivis,WA
Summary
Pharmacy technician with years of experience in community pharmacy. Adept at medication packaging and safety, ensuring compliance with regulatory standards and enhancing medication adherence for over 500 patients. Skilled in managing patient records and providing exceptional customer service. Committed to optimizing patient care and safety through meticulous attention to detail and strong collaboration with healthcare providers.
Overview
5
5
years of professional experience
Work History
Dosing Administration Aid
Wizard Pharmacy
Kalgoorlie, WA, Australia
11.2019 - 03.2023
- Organised and packed webster packs for more than 10 facilities
- Worked alongside healthcare providers and patients to ensure all medication summaries match their medication profile and webster packs
- Pharmaceutical data entry
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Reduced medication errors by cross-checking medications against patients’ profiles before dispensing
- Demonstrated flexibility adapting to last-minute schedule changes or urgent delivery requests from patients or healthcare professionals
- Reduced medication errors by diligently maintaining and updating medication records for each patient
- Medication delivery
Dispensary Assistant
Wizard Pharmacy
Kalgoorlie, WA, Australia
02.2019 - 11.2019
- Dispensed prescription medication
- Supported team members during busy periods, ensuring timely service for all customers
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Managed opening and closing duties for pharmacy
- Provided friendly customer service at drop-off and pick-up counters
Pharmacy Assistant
Wizard Pharmacy
Kalgoorlie, WA, Australia
11.2017 - 02.2019
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Greeted customers at counter and provided excellent customer service
- Organized pharmacy area to maintain clean and orderly environment
- Delivered exceptional customer service through active listening skills and addressing concerns promptly
- Contributed to increased sales by offering expert advice on over-the-counter medications and products
Education
Certificate IV - Preparation Health And Nursing
North Metropolitan TAFE
Perth, WACertificate IV - Real Estate Practice
Entry Education
Perth, WA06.2025
Certificate II - salon assistant
Eastern goldfields community college
11.2019
Skills
- Medication dispensing
- OTC recommendations
- Webster packing
- Pharmaceutical data entry
- Strong communication skills
- Medication delivery
- Working as a team and autonomously
- Customer record management
- Strong attention to detail
Timeline
Dosing Administration Aid
Wizard Pharmacy
11.2019 - 03.2023
Dispensary Assistant
Wizard Pharmacy
02.2019 - 11.2019
Pharmacy Assistant
Wizard Pharmacy
11.2017 - 02.2019
Certificate II - salon assistant
Eastern goldfields community college
Certificate IV - Preparation Health And Nursing
North Metropolitan TAFE
Certificate IV - Real Estate Practice
Entry Education