Mikaila Keery

April 2024 – Current (casual since March 2023).

Overseeing day-to-day operations across seven sauna and wellness venues, with a strong focus on smooth business performance, team support, and creating welcoming environments for customers to experience wellness.

• Managing 60+ staff across multiple locations, including recruitment, rostering, training, and performance support.
• Supporting and mentoring staff to deliver high-quality customer service, and maintain a calm, comfortable atmosphere for clients.
• Overseeing daily business operations, venue presentation, maintenance, and inventory management.
• Responding to customer feedback and operational issues with a solutions-focused approach.
• Collaborating with leadership on systems development, venue onboarding, and process improvement.
• Ensuring consistent service standards and operational efficiency across all venues.
• Upholding a culture of care, connection, and professionalism within both the team and customer experience of the venue, wellness research, and education.

• Managing a psychiatric youth hostel and recovery program (mental health and homelessness)
• Managing client referrals and intake, risk assessment and management, ensuring high level of client support and empowerment (average of 16 clients at a time)
• Staff support, leadership, training, supervision, recruitment (25 staff)
• General program operations, budgets, reporting, administration, development and review of policies and procedures, ensuring high standard of data records
• Overseeing and ensuring adherence to National Standards and licensing requirements (MHC, OCP, LARU)

• Group facilitation within a prison setting
• Engaging domestic violence offenders in behaviour intervention to minimise likelihood of reoffending and mitigate risk to the community
• Report writing for Department of Justice and court hearings
• Behavioural support, treatment and risk management
• Development of the program modules and content (pilot program)

• Managing an adult community mental health program across WA
• Crisis and suicide intervention, development of recovery and funding plans
• Rostering, training, supervision and recruitment of staff
• Stakeholder relationships with Mental Health Commission and other agencies
• General program operations, administration, budgets and reporting