Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mikaila Rogers

2/12 Pandanus Drive,Queensland

Summary

I am a detail-oriented team player with strong organisational, communication and problem solving skills. Therefore, successfully applying the ability to handle multiple projects, simultaneously, with a high degree of accuracy. A dependable professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. I am determined to utilise my various skills in customer service and team based work environments, to seek and maintain a full-time position in Management that offers new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Bunnings Warehouse
10.2019 - Current
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Communicated with Suppliers, Couriers and Internal Personnel to provide status updates for both shipping and receiving dates of stock and customer orders.
  • Maintained and prioritized to-do-lists and followed up to complete tasks on-time.
  • Collaborated with peers store wide and regionally to leverage best practices.
  • Operated Electric and Standard Pallet Jack to move unloaded goods to correct locations in warehouse.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Gathered, organized and input information into digital database.
  • Maintained a Full, Clean and Tidy daily for ease of movement through the store.
  • Cash handling, including eftpos, end and start of day register counts, refunds, store credits and over the phone payments.
  • Managing up to 100 emails and calls daily received by and delivered to Suppliers, Couriers, and Customers including Account holders.
  • Safe and effective knowledge, use, and storage of hazardous chemicals.
  • Participating in Safety Improvement Teams for my allocated Department to relay Safe Standards and Procedures back to the Team.
  • Assisting Managers with projects and deadlines, as well as being allocated individual projects and deadlines.
  • Appropriate knowledge regarding use of PPE.
  • Safe and Authorised use of a WAV (Work Assist Vehicle).
  • Maintaining a variety of knowledge store wide via training and shift coverage to continue giving customers the best experience.
  • Training New Team members in multiple departments.

Crew Member

KFC Garbutt
11.2018 - 08.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and happily accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Education

Year 10 Completion -

Townsville State High School
Townsville, QLD
12.2018

Skills

  • Team Goals including Process Improvement
  • Data and Stock Accuracy
  • Attention to Detail
  • Verbal and Written Communication
  • Enforcing Safety Policies and Procedures
  • Procurement Knowledge
  • Assisting with Team Training
  • Inventory Restocking Including Stock Rotation
  • Business Processes and Procedures
  • Continuous Education Regarding Product Knowledge
  • Workplace Health and Safety
  • Positive Attitude
  • Store Layouts
  • Safe Equipment Operation and Inspections

Certification

  • Working with Children check (Blue Card)
  • Responsible Service of Alcohol (RSA)

References

WORK REFERENCES

JOANNE BROWN - BUNNINGS

Store Manager

0424 363 339

RENEE VARSALL - BUNNINGS

Team Member

0439 480 146

PERSONAL REFERENCES

KIERYN LAWRENCE

0473 196 723

BRODIE DAVIDSON

0413 361 691


Timeline

Team Member

Bunnings Warehouse
10.2019 - Current

Crew Member

KFC Garbutt
11.2018 - 08.2019

Year 10 Completion -

Townsville State High School

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Mikaila Rogers