Mikaiyla Hollands
Mount Gambier,SA
Summary
Professional with a high standard of excellence in operational support, consistently enhancing workflow efficiency and supporting team objectives. Adept at managing administrative duties, coordinating logistics, and ensuring smooth day-to-day operations. Known for effective team collaboration and adaptability, bringing strong organizational and multitasking skills to the table. Experienced in operational support, streamlining administrative processes through strong organizational skills and attention to detail. Demonstrates a track record of effective communication and problem-solving, fostering a collaborative and productive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operational Support Officer
Mount Gambier Prison
10.2023 - Current
- Answering phone calls and assisting the caller or directing them to someone who can
- Booking visits F2F and ipad/zoom for prisoners
- Answering kex requests
- Assisting with reading/logging mail duties
- Maintain the integrity and security of the prison via monitoring cameras and xraying items as they enter the jail from registration building
- Issuing prisoners their property as well as sorting through it when they are transferred in/out of the jail
- Assisting with training new staff members
- Interacting with prisoners
- Facilitated smooth daily operations through diligent oversight of office equipment maintenance needs and inventory management practices.
- Managed multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Store Services Assistant
Woolworths
02.2023 - 10.2023
- Company Overview: (commercial street)
- Answering phone calls and assisting the caller or directing them to someone who can
- Providing customers with a prominent level of service be that on the phone or on the shop floor
- A lot of cash handling; counting the safe, banking money for prosegur to collect, counting out money to top up tills, or if cash is needed to purchase an item elsewhere
- Filing sick certificates, notes, or making new files for new employees
- Make sure any sick leave, annual, different break times, or other changes are added to our system so our employees are paid properly
- Going over each department's roster and making sure the right amount of employees are on and there aren't any rule violations
- Making or updating contracts
- Checking all tickets on show are up to date and aren't displaying the wrong price
- Using programs such as; Docs and Excel to keep track of sick days, and calls logged for issues we may have with our roster system
- Regular use of a calendar to keep track of each task that needs to be completed each day or on a regular basis
- Making PA calls confidentially to contact another employee or direct a call to another department
- Being able to problem solve if money is missing or elsewhere
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Optimized efficiency through effective scheduling of breaks, lunches, and employee coverage during peak periods at the store.
- Processed transactions accurately and efficiently, minimizing errors and maintaining customer trust.
Produce Team Member
Woolworths
02.2021 - 02.2023
- Company Overview: (commercial street)
- Ensuring all daily duties are completed by the crew
- Providing customers with a prominent level of service
- Working effectively in a team with other crew members
- Keeping a clean and tidy environment – sweeping floors, scrubbing floors, cleaning, and sanitizing equipment
- Following Procedures such as Occupational Health and Safety regarding Personal Protective Equipment – wearing hair nets, gloves, etc
- Where appropriate
- Cash/EFTPOS handling
- Mixing chemicals according to directions for the cleaning and sanitization of equipment
- Food Safety – Ensuring safe temperature and storage of stock, rotating, and counting of stock, following correct procedure if stock is damaged
- Confidently answering telephone inquiries from customers and stock providers, able to escalate complaints in accordance with company procedures
- Training new crew
- Lifting 15kg cartons and pushing 100kg+ trolleys and pallets
- (commercial street)
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Strengthened relationships with suppliers through open communication channels, ensuring timely delivery of high-quality produce items on a consistent basis.
- Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
- Reduced waste by implementing proper rotation procedures and timely disposal of expired items.
Shift Supervisor
Hungry Jacks
01.2020 - 03.2020
- Ensuring all daily duties are completed by the crew
- Mixing chemicals according to directions for the cleaning and sanitization of equipment
- Food Safety – Ensuring safe temperature and storage of stock, rotating, and counting of stock, following correct procedure if stock is damaged
- Confidently answering telephone inquiries from customers and stock providers, able to escalate complaints in accordance with company procedures
- Training new crew
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Member
Hungry Jacks
01.2017 - 12.2019
- Providing customers with a prominent level of service
- Working effectively in a team with other crew members
- Keeping a clean and tidy environment – mopping floors, washing dishes, cleaning bathrooms, washing linen, cleaning, and sanitizing equipment
- Following Procedures such as Occupational Health and Safety regarding Personal Protective Equipment – wearing hair nets, gloves, etc
- Where appropriate
- Cash/EFTPOS handling and end-of-day balancing
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Science - Bachelor of Animal Science
University of Adelaide
Adelaide, SAHigh School Diploma -
Mount Gambier High School
Mount Gambier, SA2016
Skills
- Operations tracking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Reliability
- Organizational Skills
Certification
ANCA6004 - Certificate in dog psychology, behaviour & training
(currently studying - plan to be finished Jan 2025)
Timeline
Operational Support Officer
Mount Gambier Prison
10.2023 - Current
Store Services Assistant
Woolworths
02.2023 - 10.2023
Produce Team Member
Woolworths
02.2021 - 02.2023
Shift Supervisor
Hungry Jacks
01.2020 - 03.2020
Crew Member
Hungry Jacks
01.2017 - 12.2019
ANCA6004 - Certificate in dog psychology, behaviour & training
(currently studying - plan to be finished Jan 2025)
Bachelor of Science - Bachelor of Animal Science
University of Adelaide
High School Diploma -
Mount Gambier High School
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