MIKALA SPRY-WIGGAN
Broome
Summary
I am a return-to-work mother seeking an entry level position that will further develop my skills and give me career opportunities in the Broome region. I am quick to learn new skills and have a friendly positive attitude with excellent interpersonal, communication skills and building positive relationships with colleagues and customers in diverse environments.
Experienced with delivering compassionate care to individuals with diverse needs. Utilizes effective communication and empathy to support daily living activities and emotional well-being. Knowledge of personalized care plans and patient comfort enhancement.
Overview
11
11
years of professional experience
Work History
Educator Assistant
One Tree Community Service In.
01.2015 - 2015
- Educating toddlers
- Working in a team
- Reports
- Clean and tidy classrooms
- Always supervise and ensure the safety of the children well-being.
Receptionist
Winun Ngari Aboriginal Corporation
01.2015
- Answering the telephone
- Referring inquiries
- Maintaining employee’s
- Talking emails
- Coordinate visitors
- Checking appointments for clients
Clerical Trainee
Main Roads Western Australia
01.2018
- Reception – duties include answering incoming calls, coordinate visitors and deliveries, opening and locking reception door and putting up the flags
- Daily tasks include – stocking up photocopier paper
- Morning Tea Supplies – keep stocked and ensure kitchen is tidy throughout the day
- Incoming and outgoing correspondence – daily mail run
- Regional Records Management – Creating new files, filing of records, including reviewing current files and closing old file no longer required.
Clerical Officer
Kununurra Hospital – Kununurra District Hospital – Short Stay
01.2019
- Reception – duties include answering incoming calls, coordinate visitors.
- Booking sheet for incoming guests/patients.
- Coordinate with orderly/ALO for pick up and drops off for patient.
- Bookings and special requirements for Patient with PATS Offices.
- Keep booking Sheet up to date.
- Check for general maintenance and report where necessary.
- Kitchen hand - Make or prepare/order food when required for patients.
- Check Fridge and Freezer, temperature, and record on meal temperature onto Log Sheet.
- Department: Administration
Day Care Assistant
Jalygurr Guwan
01.2022 - 2022
- Assisting staff with caring for the children
- Engaging with children in a positive, education-focused manner
- Daily cleaning duties
- Food, Health & Safety
- Planning and facilitating activities
Director
Derby Aboriginal Health Service
01.2022
- Attending meetings
- Consultation
- Decision Making
- Liaise with Stakeholders and Members
Residental Support Worker
Nirrumbuk Aboriginal Corporation
07.2025 - 10.2025
- Assisted clients with daily living activities, promoting independence and personal growth.
- Supported development of life skills through structured activities and personalized care plans.
- Collaborated with multidisciplinary teams to ensure comprehensive client support and service delivery.
- Documented client progress and incidents accurately, maintaining compliance with regulatory standards.
- Provided transportation assistance for residents attending appointments or community outings as needed.
Case Support Worker
Nirrumbuk Aboriginal Corporation
10.2025 - Current
- Provided support to clients in navigating case management processes.
- Assisted in developing individualized service plans for diverse client needs.
- Coordinated communication between clients and external service providers.
- Documented client interactions and maintained accurate case files.
- Established trust-based relationships with clients by demonstrating empathy, active listening skills, and non-judgmental attitude.
- Organized group activities for clients, fostering social connections and support networks.
- Developed individualized care plans for clients, resulting in improved quality of life.
- Addressed any barriers to achieving client goals through creative problem-solving strategies.
- Developed and maintained accurate records of programs and services.
Education
Certificate III - Aboriginal and/or Torres Strait Islander Primary Health Care
Kimberley Aboriginal Medical Services Ltd
Broome, Western AustraliaWestern Australian Certificate of Education - undefined
St Mary’s College
BroomeSkills
- Competent with MS Word, Power Point, Internet & Email
- Strong work ethic
- Reliable and responsible
- Hardworking
- Outgoing personality
- Working in a team
- Compassionate care
- Meal preparation
- Basic housekeeping
- Emotional resilience
- Respectful and compassionate
- Time management
- Problem-solving
- First aid and safety
- Emotional support
- Client confidentiality
Accomplishments
- 2012-2014 Follow the Dream participant
- 2012 Hot & Deadly Science, Edith Cowan University Certificate.
- 2012 Merit Certificate in English and Science
COMMUNITY ACTIVITIES
2010- Volunteer Australia Conservation – planting trees, feeding wildlife, cleaning beaches and looking after wild life, 2011- Nicholas Emo Centre Broome- helping out, cooking, washing dishes and food giving to the homeless people., 2011- Follow the dream., 2013- David Wirrpanda Foundation – activities and talk about healthy living., 2014- Indigenous Hip Hop Program – Term work, communication skill and talking about alcohol., 2015- AHCWA – Aboriginal Health Council of Western Australia 2015-Western Australian Youth Delegate State 2015.
QUALIFICATIONS
- WA Driver’s License
- Valid Police Clearance
- WWC
- First Aid
- Covid19 Vaccine
Timeline
Case Support Worker
Nirrumbuk Aboriginal Corporation
10.2025 - Current
Residental Support Worker
Nirrumbuk Aboriginal Corporation
07.2025 - 10.2025
Day Care Assistant
Jalygurr Guwan
01.2022 - 2022
Director
Derby Aboriginal Health Service
01.2022
Clerical Officer
Kununurra Hospital – Kununurra District Hospital – Short Stay
01.2019
Clerical Trainee
Main Roads Western Australia
01.2018
Educator Assistant
One Tree Community Service In.
01.2015 - 2015
Receptionist
Winun Ngari Aboriginal Corporation
01.2015
Western Australian Certificate of Education - undefined
St Mary’s College
Certificate III - Aboriginal and/or Torres Strait Islander Primary Health Care
Kimberley Aboriginal Medical Services Ltd