Mikayla Bonacci
Melbourne,VIC
Summary
Results-oriented customer service professional with extensive experience in retail environments, consistently aiming to achieve high customer satisfaction. Demonstrated expertise in problem-solving and team collaboration, contributing to increased sales and efficiency within the workplace. Committed to reflecting strong communication skills to enhance the customer experience, while pursuing opportunities for professional growth. I am kind, patient, and aim to achieve my best at all times.
Overview
3
3
years of professional experience
Work History
Casual Party Host
Crocs Playcentre
Melbourne, Epping, Victoria
06.2023 - Current
- Greeted guests and provided excellent customer service.
- Served and handled food.
- Entertaining and supervising young children.
- Taking food and drink orders.
- Organised games and competitions for children, providing prizes when necessary.
- Maintained a clean environment throughout the duration of the event.
Casual Retail Assistant
QBD Books
Melbourne, Epping, Victoria
11.2021 - 12.2023
- Assisted customers with product selection.
- Placed special orders or called other local stores to find desired items for customers.
- Maintained stock levels by replenishing shelves.
- Restocked and organised shelves maintain the store's appearance.
- Processed cash and card payments.
- Managed daily store opening and closing operations.
- Answered phones promptly and directed calls appropriately.
Education
Bachelor of Early Childhood Education - Education
Victoria University
Melbourne, VIC02-2028
VCE Certificate -
Lalor Secondary College
Melbourne, VIC11-2023
Skills
- Problem solving
- Creative thinking
- Children's activities planning
- Payment processing
- Teamwork and collaboration
- Effective communication
- Effective Organisation Skills
- Customer service
- Approachable Demeanour
Languages
Italian
Professional
Accomplishments
- High-scoring achievements honors
- Academic Achievement Scholarship
- Leadership role (planning events and assisting in school tours)
Timeline
Casual Party Host
Crocs Playcentre
06.2023 - Current
Casual Retail Assistant
QBD Books
11.2021 - 12.2023
Bachelor of Early Childhood Education - Education
Victoria University
VCE Certificate -
Lalor Secondary College
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