Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Bayliss

Busselton,WA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in meeting KPI's and sales targets, Customer service, processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience

Work History

Administration Officer

Down South Customs
05.2023 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for database
  • Greet and assist customers
  • Book in car servicing/ repairs
  • Defined clear targets and objectives and communicated to other team members.
  • Managed team petty cash, purchase orders and account transactions.

Regional Activity Coordinator

Advanced Personal Mangement
05.2020 - 04.2023
  • Monitor jobseekers attendance at appointments and participation in activities such as employment, education, training and work experience;
  • Work towards and exceed monthly KPI Targets
  • Maintain and record reporting statistics on a monthly basis to supervisor;
  • Undertake reverse marketing and cold canvassing on behalf of our jobseekers; both face to face and via phone
  • Assistant team of over 10 employees with Work for the Dole requirements for their client
  • Address team member's concerns with caseload management
  • Assist team member with strategies with working with challenging clients
  • Hold morning meeting with team members to allocate tasks for the day
  • Assist clients transition into WFD
  • Source local activities and conduct risk assessments onsite

Sales Executive

Seven West Media
02.2019 - 05.2020
  • Collaborated with clients to design effective targeting solutions
  • Worked closely with Directors, Marketing planners, Business Owners and advertising agencies and level management at individual companies
  • Consulted with clients to determine business goals and objectives. Provide innovative solutions that met or exceeded clients expectations ‘
  • Worked closely to numerous weekly tight print dead lines
  • Provided on going support to clients for current and up coming marketing campaigns

Designer/ Admin Assistant

Indigenous Professional Services
10.2016 - 02.2019
  • Marketing on various social media platforms
  • Providing assistance in project management
  • Meet with potential clients and determining the scope of a project Incorporate changes recommended by the client to final design
  • Public relations
  • Creation of newspaper/ online advertising
  • Market research
  • Maintaining customer relationships
  • Reaching out to leads through cold calling
  • Ensure prompt and accurate answers to clients
  • Answering incoming calls


Sales Assistant

Forever New
03.2015 - 05.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Implemented VM concepts and standards across store using seasonal briefs and initiative where needed.
  • Worked autonomously and collaboratively as part of our team
  • Performed store duties to tight deadlines while assisting customers
  • Delegated tasks accordingly while supervising store over busy seasons
  • Developed themes, props and lighting for merchandise displays.
  • Open and closed store (Reconciled POS/tills and banking)
  • Developed styles for customers, in complete outfits from head to toe

Education

Diploma - Graphic Design

Billy Blue College of Design
12.2024

Cert III - Graphic Design

Central Institute Of Technology
11.2016

Skills

  • Product Merchandising
  • Proven ability to work toward KPI's and sales targets
  • Stock Management
  • Strong interpersonal and relationship building skills, including ability to liaise with clients, staff and external organisations to establish effective professional relationships
  • Excellent organisational and time management skills, with proven ability to manage multiple tasks and readjust workload priorities to meet conflicting deadlines
  • Demonstrate personal accountability, and a proven ability to achieve outcomes
  • Staff Management

Timeline

Administration Officer

Down South Customs
05.2023 - Current

Regional Activity Coordinator

Advanced Personal Mangement
05.2020 - 04.2023

Sales Executive

Seven West Media
02.2019 - 05.2020

Designer/ Admin Assistant

Indigenous Professional Services
10.2016 - 02.2019

Sales Assistant

Forever New
03.2015 - 05.2018

Diploma - Graphic Design

Billy Blue College of Design

Cert III - Graphic Design

Central Institute Of Technology

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Mikayla Bayliss