Mikayla Bemelmans
Mooroolbark,Victoria
Summary
Knowledgeable and motivated candidate seeking opportunity and experience as a Customer Service Leader. Adaptable professional with 5 years of experience working for Kmart Eastland in the online and customer service team. A team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities with the dedication to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Teacher's Aide
Tinternvale Primary School
01.2023 - Current
- Assisted teachers with supervision and care of group of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management to maintain a positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Retail Assistant
Kmart
09.2014 - 01.2023
- Approached browsing customers to initiate conversations to determine buying preferences.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behaviour.
OSHC Program, Croydon Hills Primary School
08.2022 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; mornings, afternoons, and holiday shifts.
Study Placement
Tinternvale Primary School
02.2019 - 06.2019
- 100 hours of placement in a grade 1/2 class as a Teachers Aide.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Physical Education And Sport Science -
Victoria University
Melbourne, VIC09.2022
Certificate III in Education Support -
Box Hill Institute of TAFE
Melbourne, VIC06.2019
Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Goal-Driven
- Small Group Support and Assistance
- Problem-Solving Skills
- Multitasking
- Positive Attitude
- Time Management
References
Joanne Wood
Principal of Tinternvale Primary School
0418 281 961
Sarah King
Education Support Team Leader
0409 944 240
Timeline
Teacher's Aide
Tinternvale Primary School
01.2023 - Current
OSHC Program, Croydon Hills Primary School
08.2022 - 01.2023
Study Placement
Tinternvale Primary School
02.2019 - 06.2019
Retail Assistant
Kmart
09.2014 - 01.2023
Bachelor of Physical Education And Sport Science -
Victoria University
Certificate III in Education Support -
Box Hill Institute of TAFE
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