Mikayla Croak
Summary
To pursue a serious, long term position. I'm an approachable, mature and forthright person with a realistic awareness of my strengths and abilities, I set and maintain high standards of my work performance. I am no stranger to working hard and being the custodian of confidential information. I have a vast understanding of working with a broad community with a non-judgemental approach and building rapport. I'm confident and trustworthy with an eagle eye to detail. I have excellent people skills and a willingness to learn and succeed in this particular industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist / Administration
Roadhound Electronics
07.2024 - 07.2025
- Pursued my Certificate III in Business Administration through a course at Roadhound
- Providing excellent customer service
- Communication skills – Strong verbal interacting with clients and colleagues
- Technical Proficiency – Understanding with office software (Like microsoft office, Google workspace, Monday.com, SAP) and other relevant tools.
- Data entry
- Organizational skills
- General Admin work
- Taking upfront payments and quotes over the phone and in person
- Task Handling Communication (Phone, Email, etc.)
- EOD Daily register counting and printing process
- Developed customer service protocols that enhanced visitor experience and satisfaction levels.
Full Time
Hireup Disability Support Work
09.2023 - 07.2024
- Providing ongoing optimal support
- Daily living assistance
- Data entry tasks
- Practised motivation strategies to engage clients in physical activities
- Companionship and emotional support
- Medication administering
- Interprofessional teamwork
Casual
Universal Charlestown
02.2022 - 10.2023
- Obtained professional leadership skills as I have shift supervised many times.
- Responsible for sales while also keeping a sharp eye on customers and at times look in bags I suspected of theft.
- Deter crime prevention of shop lifting by staying alert and attentive at all times.
- Managing multiple tasks at once effectively.
- An understanding to learn the difference between each customers needs, expectations and how to best cater for each individual.
- Using time management skills when opening or closing the store.
Part time
Coles – Online Department
11.2021 - 02.2022
- Responsibility Handling Petty Cash.
- Operating a computer terminal.
- Displayed professional customer service skills.
- Persistent outstanding Interpersonal skills.
- Demonstrated the ability and trust to work independently in a responsibly manner.
- Trained to follow a set list collecting specific items for customers for delivery.
Education
High School Diploma -
Callaghan College Jesmond Campus
Newcastle, NSW10-2021
Skills
- I persevere when faced with challenges and don’t give up easily
- I have a strong work ethic and consistently show initiative
- I possess well-developed time management skills, with the ability to prioritise my workload to ensure tasks are completed on time and to a high standard
- I am highly focused and attentive to detail
- I’m comfortable asking for help when needed and enjoy supporting others
- I am loyal, dependable, and reliable
- I maintain a positive attitude and adapt quickly to new teams and work environments, learning systems and procedures efficiently
- I have strong interpersonal skills and use a strengths-based approach when working with others
- I communicate with confidence and clarity
- I demonstrate emotional intelligence in both personal and professional settings
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Spreadsheet tracking
Certification
- Certificate II in Business Administration
- Certificate III in Business Administration
- First Aid
- National Police Check
- NDIS Screening Check
- Working with Children's Check
- Higher School Certificate
- RSA Certificate
- Full Drivers License
Timeline
Receptionist / Administration
Roadhound Electronics
07.2024 - 07.2025
Full Time
Hireup Disability Support Work
09.2023 - 07.2024
Casual
Universal Charlestown
02.2022 - 10.2023
Part time
Coles – Online Department
11.2021 - 02.2022
High School Diploma -
Callaghan College Jesmond Campus
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