Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Davies

Phillip,ACT

Summary

Experienced in creating positive guest interactions and maintaining a welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Dedicated to ensuring exceptional customer service and satisfaction.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Novotel
04.2025 - Current
  • Provided exceptional customer service, ensuring timely and accurate order delivery.
  • Managed multiple tables efficiently while maintaining high levels of guest satisfaction.
  • Collaborated with team members to optimize workflow during peak hours.

Team Member

Spotlight Retail Group
05.2024 - 02.2025
    • Delivered exceptional customer service to enhance shopping experiences.
    • Maintained good presentation of the storefront for guests, ensuring that our space was welcoming and accessible
    • Handled incoming customer calls, ensuring that information was quickly and mindfully conveyed, and that in-depth queries were forwarded to the relevant departments
    • Assisted in inventory management and stock replenishment processes.

Floor Leader

Build-A-Bear Workshop
01.2024 - 07.2024
  • Coordinated smooth running of events such as parties and workshops, ensuring that every guest had an enjoyable and safe experience
  • Developed ability to connect with guests from a variety of backgrounds and provide high quality service
  • Monitored store performance metrics to identify areas for improvement and implement solutions.

Summer Residence Committee Member - Arts

Ursula Hall ANU
11.2023 - 02.2024
    • Organised a variety of engaging community events for residents of the hall for the purpose of encouraging building connections
    • Led large groups in safely engaging in group workshops and activities, such as tie-dye or boardgames, whilst facilitating respectful conversation.
    • Designed promotional material (posters, social media posts, announcements) to ensure the events were inviting and accessible to all residents

Team Member

Betty's Burgers
03.2023 - 11.2023
    • Handled transactions with guests to ensure quality customer experiences.
    • Restocked cabinets and displays independently, ensuring proper organization and display.
    • Maintained good presentation of the storefront for guests, prioritizing the ease of access to important information

Team Member

Laserforce Woolloongabba
07.2021 - 01.2023
  • Fulfilled many unique roles as required in a small team.
  • Moderate administration responsibilities and experience greeting customers and answering complex queries.
  • Ensured the positive experiences of customers, by skillfully running safety and informational briefings for groups of as few as 2 guests, to as many as over 50 at once.

Education

International Security Studies And Language

Australian National University

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Phone etiquette
  • Fast learner

Timeline

Front of House Employee

Novotel
04.2025 - Current

Team Member

Spotlight Retail Group
05.2024 - 02.2025

Floor Leader

Build-A-Bear Workshop
01.2024 - 07.2024

Summer Residence Committee Member - Arts

Ursula Hall ANU
11.2023 - 02.2024

Team Member

Betty's Burgers
03.2023 - 11.2023

Team Member

Laserforce Woolloongabba
07.2021 - 01.2023

International Security Studies And Language

Australian National University

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Mikayla Davies