Mikayla De Lacy Peek
East Seaham
Summary
Experienced administrative professional with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Weighbridge Operator
Fert Direct
09.2023 - Current
- Operated weighbridge systems to measure vehicle weights accurately.
- Assisted with data entry into inventory management software for tracking shipments.
- Monitored traffic flow at weighbridge to ensure efficient operations.
- Communicated effectively with drivers regarding weighbridge procedures and requirements.
- Maintained accurate records of vehicle weights and associated documentation.
- Collaborated with team members to enhance operational efficiency at the facility.
- Learned company policies and industry regulations related to weight measurement practices.
- Fielded inquiries regarding weight requests and invoice queries and escalated issues to supervisor.
- Improved customer satisfaction with timely service and clear communication regarding weight information and associated costs.
- Reduced wait times for truck drivers through effective communication and coordination of weighbridge activities.
- Maintained a safe work environment by adhering to safety regulations and conducting regular inspections of the weighbridge area.
- Strengthened relationships with key stakeholders such as transportation companies and regulatory agencies, fostering positive rapport through professional interactions.
- Assisted in training new employees on proper weighbridge operation procedures, ensuring a seamless integration into the team.
Customer Service Representative
Department Of Education
01.2022 - 08.2023
- Provided accurate information to students and parents regarding educational programs and policies.
- Resolved inquiries and complaints, ensuring customer satisfaction through effective communication.
- Collaborated with team members to improve service delivery processes and enhance user experience.
- Analyzed feedback from clients to identify areas for service improvement and implement changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed calendar scheduling, ensuring timely appointments and meetings for executive staff.
- Coordinated travel arrangements, optimizing logistics for cost-effective itineraries and accommodations.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and professionalism in all materials.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Stable Hand
Encantador Riding School
01.2022 - 07.2023
- Managed daily feeding and care routines for various horse breeds, ensuring optimal health and well-being.
- Maintained cleanliness of stables and surrounding areas, adhering to safety and hygiene standards.
- Assisted with grooming and exercise regimens, promoting physical fitness and comfort of horses.
- Monitored animal behavior and health, reporting any concerns to veterinarians or management promptly.
- Collaborated with team members to improve barn efficiency through streamlined feeding schedules.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Managed inventory of supplies, maintaining an organized workspace and preventing shortages of essential items.
Cashier
McDonalds
02.2021 - 09.2021
- Processed customer transactions accurately and efficiently in high-volume setting.
- Managed cash register, ensuring balanced drawers and accurate financial reporting.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Trained new team members on operational procedures and customer interaction standards.
- Maintained cleanliness and organization of front counter and dining area to enhance guest experience.
Waitress
Medowie Macadamia Farm
04.2020 - 09.2020
- Mentored new staff in menu knowledge and effective communication skills.
- Improved workflow by streamlining table turnover processes.
- Developed strategies to manage high-volume shifts smoothly.
- Increased customer satisfaction by ensuring timely food delivery and addressing concerns promptly.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Certificate - Provide First Aid
TAFE
Newcastle, NSW06-2025
Certificate - Provide CPR
TAFE
Newcastle, NSW06-2025
Certificate - Provide Basic Emergency Life Support
TAFE
Newcastle, NSW06-2025
Certificate - Provide Responsible Gambling Services
TAFE
Newcastle, NSW12-2023
Certificate - Responsible Service of Alcohol
TAFE
Newcastle, NSW11-2023
High School Diploma -
Hunter River High School
Raymond Terrace, NSW10-2023
Certificate III - Business Administration
TAFE
Newcastle, NSW08-2023
Skills
- Accurate weighing
- Reliability and punctuality
- Teamwork orientation
- Safety procedures
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Data entry
- Computer skills
- Office administration
- Critical thinking
Timeline
Weighbridge Operator
Fert Direct
09.2023 - Current
Customer Service Representative
Department Of Education
01.2022 - 08.2023
Stable Hand
Encantador Riding School
01.2022 - 07.2023
Cashier
McDonalds
02.2021 - 09.2021
Waitress
Medowie Macadamia Farm
04.2020 - 09.2020
Certificate - Provide First Aid
TAFE
Certificate - Provide CPR
TAFE
Certificate - Provide Basic Emergency Life Support
TAFE
Certificate - Provide Responsible Gambling Services
TAFE
Certificate - Responsible Service of Alcohol
TAFE
High School Diploma -
Hunter River High School
Certificate III - Business Administration
TAFE
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