Mikayla Dulac
Brisbane
Summary
Dynamic Sales Administrator with a proven track record at Lynch Group, enhancing client satisfaction through effective problem-solving and attention to detail. Skilled in not only data entry but also analyzing and improving processes. I excel in client relationship building and possess expert knowledge of Microsoft tools, driving revenue growth and team productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Administrator
Lynch Group
05.2022 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on client requirements.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Managed a comprehensive database of clients and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Directed operations for multiple processing systems concurrently.
- Managed multiple daily tasks efficiently.
- Led administrative team with diligent checks.
Salesperson
City Beach Chermside
10.2019 - 07.2022
- Assisted customers by warmly greeting and addressing inquiries.
- Performed bag inspections to ensure merchandise accountability.
- Handled sales transactions efficiently using POS system.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Crew Member
McDonald's Nudgee Service Centre
02.2021 - 06.2022
Education
Wavell State High School
Brisbane, QLDSkills
- Client Relationship building
- Product knowledge
- Problem-solving
- Time management
- Attention to detail
- Upselling techniques
- Very experienced with computer functionality
- Expert experience using Microsoft, Outlook, Teams, Excel, PowerPoint, File Maker, Access, and SAP
Certification
Cert III Allied Health Support
Languages
French
Elementary
Timeline
Sales Administrator
Lynch Group
05.2022 - Current
Crew Member
McDonald's Nudgee Service Centre
02.2021 - 06.2022
Salesperson
City Beach Chermside
10.2019 - 07.2022
Wavell State High School
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