Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Mikayla Eddington

Mikayla Eddington

Newstead ,QLD

Summary

I am currently seeking a casual role in the hospitality industry while taking a break from full-time corporate work. My hospitality experience has been gained alongside my corporate career, allowing me to develop strong multitasking and customer service skills. I am available flexibly from Monday to Sunday; however, in the next month, my availability will be limited to Friday through Sunday.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Ombra
Newstead, QLD
04.2024 - 09.2024
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Concierge

Establishment Hotel
Sydney, NSW
07.2021 - 04.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Bottle Server

MAYA
Fortitude Valley, QLD
12.2019 - 01.2021
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.

Waitress Supervisor

Osbourne Hotel
Fortitude Valley, QLD
03.2019 - 10.2019
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Waitress

CRU Bar + Lounge
Fortitude Valley, QLD
01.2018 - 08.2018
  • Handled demanding circumstances effectively, ensuring top-notch service quality.
  • Balanced various tables and orders with ease to provide prompt customer service.
  • Upheld cleanliness standards, promoting a positive customer experience.
  • Handled difficult customers and high-stress situations with composure.

Skills

  • Order management
  • Cash handling
  • Customer service
  • Table turnover

Certification

RSA

Timeline

Waitress

Ombra
04.2024 - 09.2024

Concierge

Establishment Hotel
07.2021 - 04.2022

Bottle Server

MAYA
12.2019 - 01.2021

Waitress Supervisor

Osbourne Hotel
03.2019 - 10.2019

Waitress

CRU Bar + Lounge
01.2018 - 08.2018
Mikayla Eddington