Mikayla Edwards
Pinjarra,Australia
Summary
I am a very self-motivated and driven Veterinary Nurse looking for a change of industry. With this experience, I have learnt how to adapt at handling various responsibilities by prioritizing tasks, establishing clear deadlines, and finding creative way to eliminate obstacles. While having extensive experience with all facets of the veterinary services in my current position. As an Experienced veterinary nurse, having built a large client rapport and understand the importance of effect communication and trust has on the customer service industry. While grateful for the opportunities my prior position has offered. I'm ready to embark on a new career path that offers new challenges and skills to learn. Having just come back from maternity leave and am trying to find a new work life balance that allows the usage of skills already gained.
Overview
8
8
years of professional experience
Work History
Veterinary Nurse
Pinjarra Veterinary Hospital
06.2017 - Current
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Mentored junior staff members and students, sharing knowledge and expertise to promote professional growth within the team
- Organizing inductions and safety briefings for all new personnel,
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Maintained and managed ordering and stock levels
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Served as point of contact for Company Reps with any requests regards products, Scheduling meetings and demonstrations needing to be held within the clinic.
- Maintained detailed patient records using electronic medical software systems, ensuring accuracy of information and efficient communication within the veterinary team.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Collected and prepared specimens for laboratory testing.
- Educated clients on preventative measures such as vaccinations, parasite control, nutrition, and dental care to promote overall pet health.
- Implemented safety protocols within the clinic to prevent accidents and ensure a healthy work environment for staff members.
- Improved patient outcomes by implementing evidence-based nursing practices and providing high-quality care to animals.
- Assisted in emergency situations by promptly triaging patients and administering life-saving interventions under veterinarian supervision.
- Provided compassionate end-of-life care for pets, supporting both animals and their owners during difficult times.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent the spread of infectious diseases both Zoonosis and non- zoonosis
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
Customer Service Cashier
Austin Lakes IGA
06.2016 - 06.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Learned duties for various positions and provided backup at key times.
Education
Certificate IV - Veterinary Nursing
South Metropolitan Tafe
Bentley, WA01.2017
High School Diploma -
Pinjarra Senior High School
Pinjarra11-2015
Certificate III - Companion Animal Services
South Metropolitan Tafe
Murdoch, WA01.2014
Certificate II - Animal Studies
South Metropolitan Tafe
Mandurah, WA01.2014
Skills
- Customer service and support / Active listener / Great verbal and written communication / Independent and self-motivated / Great at Time management / Multitasking
- Phone etiquette / Maintenance Scheduling for both Staff and Day to day / Training and mentoring / Conflict resolution / Problem solving / Stock ordering and Stocktaking
- Client empathy and Compassion / Great attention to detail /Ability to work in a high-pressure situation / Ability to remain calm / Prioritizing tasks / Knowledge of the veterinary industry / Pathology sampling / Pathology and surgical equipment maintenance / IV catheterization / Aseptic surgical preparation
References
- Peta Turtur, 0433400747, Clinic coordinator
- Sarah Barber, 0403801447, Personal reference
Timeline
Veterinary Nurse
Pinjarra Veterinary Hospital
06.2017 - Current
Customer Service Cashier
Austin Lakes IGA
06.2016 - 06.2017
Certificate III - Companion Animal Services
South Metropolitan Tafe
Certificate II - Animal Studies
South Metropolitan Tafe
Certificate IV - Veterinary Nursing
South Metropolitan Tafe
High School Diploma -
Pinjarra Senior High School
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