Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
Generic

Mikayla Beesley

Yellow Rock,NSW

Summary

Accomplished Territory Manager at YourPorter, adept in customer relationship management and team leadership. Spearheaded territory expansion and significantly enhanced client satisfaction through customized solutions. Demonstrated expertise in multitasking and strategic planning, achieving sales targets and fostering key account loyalty. Excelled in reducing overhead costs and streamlining service delivery, underscoring a commitment to efficiency and performance excellence.

Overview

5
5
years of professional experience

Work History

Territory Manager

YourPorter
06.2023 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Service Coordinator

Land HQ
12.2022 - 06.2023
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Admin All Rounder

RDO Equipment
10.2019 - 12.2022
  • .
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Streamlined invoice processing, reducing average payment turnaround time.

Education

Certificate III - Automotive Sales

TAFE NSW
NSW

Skills

  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Goals and performance

Hobbies

  • Swimming
  • Camping
  • Craft
  • Spending time with my two boys

Additional Information

I am a mum of two crazy boys, I am a hard worker and will always give 110% effort, always will to learn new system or procedures.

Timeline

Territory Manager

YourPorter
06.2023 - Current

Service Coordinator

Land HQ
12.2022 - 06.2023

Admin All Rounder

RDO Equipment
10.2019 - 12.2022

Certificate III - Automotive Sales

TAFE NSW

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Mikayla Beesley