Mikayla Evans
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Reliable business professional with experience in recruitment, time management and team building. Can adapt to fast moving business and changes to workload in a day - to - day level.
Overview
10
10
years of professional experience
Work History
Operations Administration Officer
Tec-NQ
04.2023 - Current
- Manage service delivery to trainees and their employees
- Process SRTO Notifications received and return to the AASN.
- Ensue recording of results are in line with AVETMISS standards and requirements.
- Ensure all training enquires are answered in a reasonable time frame.
- Assist with enquires from AASN
- Liaise with the Department of Small Business Training and Education to ensure apprentices and trainees are qualified within a reasonable time frame.
Receptionist
Journey Fanatical Group
05.2022 - 04.2023
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
HR Office
Lodging And Support
09.2021 - 04.2022
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Automotive Retail Assistant
Supercheap Auto
01.2020 - 01.2022
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash and counting change
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Recruitment Resourcer
Hays Recruitment
08.2021 - 09.2021
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Implemented data-driven recruitment methods utilizing key performance metrics to optimize recruitment strategies.
- Increased recruitment efficiency by streamlining candidate sourcing processes and implementing targeted recruitment strategies.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Conducted new hire recruitment and application process.
Automotive Retail Assistant
Auto One
08.2019 - 01.2020
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash and counting change
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Automotive Retail Assistant
Supercheap Auto
01.2017 - 08.2019
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash and counting change
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Automotive Retail Assistant
Supercheap Auto
10.2014 - 01.2017
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash and counting change
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelors - Business Management, Major Human Resources
James Cook University
Townsville, QLD03.2024
No Degree -
Atherton State High School
Atherton, QLD11.2016
No Degree - Certificate II Automotive Vocational Preparation
TAFE Queensland
Atherton 11.2016
Skills
Teamwork and Collaboration
undefinedReferences
Available upon request
Timeline
Operations Administration Officer
Tec-NQ
04.2023 - Current
Receptionist
Journey Fanatical Group
05.2022 - 04.2023
HR Office
Lodging And Support
09.2021 - 04.2022
Recruitment Resourcer
Hays Recruitment
08.2021 - 09.2021
Automotive Retail Assistant
Supercheap Auto
01.2020 - 01.2022
Automotive Retail Assistant
Auto One
08.2019 - 01.2020
Automotive Retail Assistant
Supercheap Auto
01.2017 - 08.2019
Automotive Retail Assistant
Supercheap Auto
10.2014 - 01.2017
Bachelors - Business Management, Major Human Resources
James Cook University
No Degree -
Atherton State High School
No Degree - Certificate II Automotive Vocational Preparation
TAFE Queensland
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