Mikayla Fleming
Alstonville
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Hungry Jack's
06.2024 - Current
- Trained new employees and assigned daily tasks.
- Handled store opening/closing procedures and balanced tills.
- Managed cash handling with accuracy to minimize discrepancies.
- Addressed and resolved customer questions and concerns.
- Resolved complaints with effective solutions to ensure satisfaction.
- Assisted management in maintaining service and quality standards.
- Enforced company policies and procedures with staff.
- Provided support and guidance to employees during challenges.
- Kept work areas clean and organized to prevent delays and hazards.
- Improved team efficiency through shift scheduling and task delegation.
- Optimized inventory management to reduce waste and maintain stock.
- Oversaw staff hiring, training, and supervision.
- Managed inventory and ordered necessary supplies.
- Built strong professional relationships with colleagues and supervisors.
- Worked with leadership to streamline workflow and operations.
Crew Member/Crew Coach
Hungry Jack's
12.2020 - 06.2024
- Operated front counter, drive-thru, and other service areas.
- Took orders, prepared meals, and processed payments efficiently.
- Managed multiple orders simultaneously while maintaining quality.
- Worked well in a team and took feedback from management.
- Provided fast, friendly customer service to improve satisfaction.
- Maintained cleanliness in all areas to uphold hygiene standards.
- Kept prep areas, equipment, and utensils sanitary.
- Prepared ingredients in advance to streamline food prep.
- Balanced front- and back-of-house tasks during busy shifts.
- Made and served café beverages with speed, quality, and consistency.
Education
High School Diploma -
Xavier Catholic College
Ballina, NSW09-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Teamwork and collaboration
- Multitasking and organization
Certification
- First Aid Certification
- Fire Training Certification
- Food Safety Certification
References
Stevie Boag
Assistant Resturant Manager, Hungry Jack's
0413 244 756
stevietaylor35@gmail.com
Amanda Malu Folau
Assistant Manager, Hungry Jack's
0413578218
measinaf@gmail.com
Timeline
Shift Supervisor
Hungry Jack's
06.2024 - Current
Crew Member/Crew Coach
Hungry Jack's
12.2020 - 06.2024
- First Aid Certification
- Fire Training Certification
- Food Safety Certification
High School Diploma -
Xavier Catholic College
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