Mikayla Gipson
Petrie,,Australia
Summary
Motivated and detail-oriented professional with a Bachelor\'s degree in Social Science Psychology. Excited to leverage understanding of psychological principles and human behaviour, combined with administrative experience spanning nearly six years, to make a meaningful impact in a dynamic work setting. Possessing strong analytical and communication skills, driven by a passion for comprehending human behaviour and enhancing mental health and lifestyle outcomes both within the workplace and beyond.
Overview
5
5
years of professional experience
Work History
Office Administration
Woolworths Group
12.2020 - Current
- Provide administrative support in daily operations, ensuring efficient workflow and communication among departments
- Assist with inventory management, scheduling, and customer inquiries, enhancing overall service delivery
- Collaborate with team members to implement process improvements that increased efficiency
- Train new staff on company policies and procedures, fostering a supportive team environment
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
- Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
Customer Service Supervisor
Woolworths Group
12.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Bachelor of Social Science - Psychology
University of the Sunshine Coast
11.2024
Skills
- Personable and friendly communication
- Adaptable
- Problem-Solving and Critical Thinking
- Interpersonal Skills
- Team Collaboration
- Organizational Skills
- Time Management
- Cultural Competence
- Office administration tasks
- Personable and friendly communication
- Task delegation
Qualifications and Certificates
- Bachelor’s in Social Science (Psychology), 12/01/24
- Certificate III in Business, Binnacle Training, 2020
- Certificate II in Community Services, TAFE Queensland, 2019
- NDIS Worker Screening Check, Completed
- NDIS e-Module Completion, Completed
- QPS Police Certificate, Current
- CPR Certificate, Current
- First Aid Certificate, Current
Timeline
Office Administration
Woolworths Group
12.2020 - Current
Customer Service Supervisor
Woolworths Group
12.2019 - Current
Bachelor of Social Science - Psychology
University of the Sunshine Coast
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