Mikayla Goworek Abell
Regency Downs,QLD
Summary
Dedicated professional with strong communication and problem-solving skills. With proven experience in appointment scheduling, customer service and admin/finance support. I am committed to enhancing operational efficiency in healthcare, retail and office environments.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
The Lockyer Doctors
Plainland, QLD
03.2026 - Current
- Scheduled and confirmed appointments using clinic’s patient management system (Best Practice).
- Collected and verified patient information, including insurance details, for efficient processing.
- Answered phone calls to address inquiries and provide necessary information.
- Assisted medical staff with various administrative tasks to enhance daily operations.
- Coordinated effective communication between patients and healthcare providers.
- Maintained organized reception area to ensure a welcoming environment.
Manager
Mcdonalds
Toowoomba, QLD
02.2025 - 03.2026
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained team members on food safety protocols and customer service standards.
- Managed inventory levels and coordinated supply orders for optimal stock management.
- Assisted in scheduling shifts for over 160 team members based on business needs.
- Enforced food safety processes and resolved customer issues to maintain service quality.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Conducted weekly inventory audits and waste management to enhance operational efficiency.
- Served as manager at multiple locations from February 2023 to October 2023, returning to Toowoomba in February 2026.
Accounts Officer
Viking Industrial Pty Ltd
Darra, QLD
11.2023 - 02.2025
- Managed accounts receivable aging reports and resolved discrepancies promptly.
- Assisted in credit management by assessing customer creditworthiness and limits using Creditor watch Software.
- Utilized accounting software to streamline invoicing and payment tracking processes.
- Verified payment requests against purchase orders and contracts for compliance.
- Reconciled accounts payable statements with general ledger entries regularly.
- Process payroll for all 50 employees accurately and timely through Xero.
- Respond to employee inquiries regarding payroll and benefits issues.
- Collaborate with HR to manage leave requests and deductions efficiently.
Store Manager
Witchery Pty Ltd
Mount Gravatt, QLD
11.2022 - 02.2023
- Generated sales through KPI and teamwork as a Christmas casual employee.
- Transitioned to store manager role during a colleague leave of absence, to help with store performance.
- Executed scheduling for small team of 6, team meetings, employee interviews and regular check-ins to drive team performance.
- Oversaw stock control and monthly sales to ensure product availability and stock overload.
- Responded effectively to seasonal demands and implemented store updates and changes for new arrival's for improved service.
Administrative Assistant
RD Williams Machinery
Darra, QLD
12.2021 - 11.2022
- Collaborated within a small team of 6 in sales finance and marketing.
- Assisted with daily administrative tasks, including invoice creation for machinery and parts.
- Managed purchase orders and maintained client records effectively.
- Handled machinery advertisements and updated online catalogs.
- Facilitated payroll processing, banking transactions, and monthly report reconciliation.
- Supported owner with personal and business tasks, such as coffee orders and travel arrangements.
- Organized client information to ensure accessibility and accuracy.
Team Member
Mcdonalds
Booval, QLD
09.2018 - 12.2021
- Provided customer service through order taking and food preparation.
- Prepared burgers in back of house and desserts in front of house.
- Handled cash transactions using EFTPOS machines efficiently.
- Collaborated with team members to ensure a profitable operation.
- Maintained cleanliness of store during late-night and overnight shifts.
- Training new crew as a crew trainer and showing responsible health and safety procedures
- Learning coffee and cafe procedures and processes
Education
High School Diploma -
Kenmore State High School
Kenmore QLD11-2021
Certificate 3 in Business -
Binnicle Education
Brisbane, QLD11-2021
Skills
- Appointment scheduling
- Problem solving
- Time management
- Training and mentoring
- Accounts reconciliation
- Inventory management
- Effective communication
- Payroll administration
- Customer service
- Data entry
- Office administration
- AP/AR proficiency
- Visual merchandising
- Highly motivated
- Store operations
- Hiring management
Timeline
Medical Receptionist
The Lockyer Doctors
03.2026 - Current
Manager
Mcdonalds
02.2025 - 03.2026
Accounts Officer
Viking Industrial Pty Ltd
11.2023 - 02.2025
Store Manager
Witchery Pty Ltd
11.2022 - 02.2023
Administrative Assistant
RD Williams Machinery
12.2021 - 11.2022
Team Member
Mcdonalds
09.2018 - 12.2021
High School Diploma -
Kenmore State High School
Certificate 3 in Business -
Binnicle Education