Mikayla Hall
BELLBIRD PARK,QLD
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Disability Support Worker
Wisdom care
Ipswich, QLD
06.2022 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Collaborated with other professionals to develop treatment plans for clients.
- Organized recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Created detailed and individualized plans to best support patients.
- Educated clients on options to assist in making informed decisions.
- Documented services and collected required data for evaluation.
- Reported concerns to nurse supervisor to promote optimal care.
Business Support Advisor
National Australia Bank (NAB)
Brisbane, QLD
05.2021 - 06.2022
- Provided administrative support to the business development team, including scheduling meetings and managing calendars.
- Performed data entry tasks, handling sensitive information with accuracy and confidentiality.
- Maintained database of customer contacts, updating contact information as needed.
- Created PowerPoint presentations for internal use or external stakeholders as required.
- Managed incoming emails and phone calls from customers seeking assistance with their orders or inquiries about products and services offered by the organization.
- Collaborated with IT staff to troubleshoot technical issues related to software applications used by the organization.
- Kept customers satisfied and loyal by providing exceptional service.
- Oversaw quality control to identify inconsistencies and malfunctions.
Account Manager
Collection House
Bowen Hills, QLD
02.2017 - 05.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Tele-fundraiser
Pareto Phone
Fortitude Valley , QLD
12.2016 - 01.2017
- Communicated with potential donors to explain the organization's mission and programs.
- Developed relationships with potential donors through telephone conversations.
- Maintained accurate records of donations and contact information.
- Conducted outbound calls to solicit donations for fundraising campaigns.
- Assisted in creating scripts for fundraising appeals.
- Provided support to other team members during peak calling periods.
- Managed a portfolio of prospective donors by tracking their giving history, interests, and preferences.
- Created detailed summaries of each conversation with a potential donor including notes about their interests and preferences.
Education
Certificate IV Disability - Disability Support
Collaboration Learning
QLD09.2023
Certificate III Individual Support - Disability
Major Training
QLD11.2022
Certificate III Financial Services - Financial Services
Collection House
QLD11.2017
Skills
- Relationship Building
- Disability Services
- Risk Assessments
- Client Needs Assessment
- Incident Reports
- Progress Documentation
- Client Education
- Individual Support Plans
- Case Management
- Emotional Support
- Lifestyle Support
- Personal Growth Support
Certification
- Yellow Card
- Blue Card
- Open license (own reliable vehilce, Full comprehensive ensurance)
- First aide/ CPR certified
- Covid 19 infection control
- NDIS worker screening clearance
Timeline
Disability Support Worker
Wisdom care
06.2022 - Current
Business Support Advisor
National Australia Bank (NAB)
05.2021 - 06.2022
Account Manager
Collection House
02.2017 - 05.2021
Tele-fundraiser
Pareto Phone
12.2016 - 01.2017
Certificate IV Disability - Disability Support
Collaboration Learning
Certificate III Individual Support - Disability
Major Training
Certificate III Financial Services - Financial Services
Collection House
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