Mikayla Hammond
Brisbane,QLD
Summary
Proven Energy Specialist with a track record of enhancing energy efficiency and customer satisfaction at Origin Energy. Skilled in utility bill analysis and interpersonal communication, adept at delivering tailored energy solutions and fostering positive client relationships. Demonstrated ability to improve operational outcomes by over 20% through strategic audits and client management technologies.
Process excellent communication, problem solving and organization skills, as well as an aptitude for quickly learning technologies. Built relationships with customers to ensure repeat business and positive reviews. Assisted in training new customer service representatives to ensure consistent customer service standards.
Overview
3
3
years of professional experience
Work History
Energy Specialist
Origin Energy
04.2024 - Current
- Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients.
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Maintained excellent customer service with timely deliveries and professional communication.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
Customer Service Officer
Cleanaway Waste Management
01.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Pharmacy Assistant
Chemist Warehouse
01.2022 - 01.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Bachelor of Science - Biology
Zoology
Canterbury Of Univeristy 12.2018
No Degree - Retail Management
Ara Institute of Canterbury
New Zealand10.2016
High School Diploma -
Hornby High School
New Zealand12.2015
Skills
- Utility bill analysis
- Energy Education Programs
- Interpersonal and written communication
- Client management technologies
- Regulatory Compliance Knowledge
Custom
- Origin Energy - Kev Fuller 0435155050
- Cleanaway - Laura Richardson 0455104176
- Chemist Warehouse - Andrew 0410192603
Timeline
Energy Specialist
Origin Energy
04.2024 - Current
Customer Service Officer
Cleanaway Waste Management
01.2023 - 04.2024
Pharmacy Assistant
Chemist Warehouse
01.2022 - 01.2023
Bachelor of Science - Biology
Zoology
No Degree - Retail Management
Ara Institute of Canterbury
High School Diploma -
Hornby High School
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