Mikayla Hancock
Brisbane,QLD
Summary
Dynamic Hair Salon Manager with extensive experience at Hair Dinkum, excelling in customer service, and teamwork. Proven expertise in hair cutting and coloring techniques, fostering strong client relationships through effective communication. Skilled in multitasking and overseeing daily operations, ensuring a clean salon environment that attracts and retains clientele. Ready to contribute to a dynamic team and make a positive impact. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Hair Salon Manager
Hair Dinkum
Brisbane, QLD
06.2023 - Current
- Consulted with customers to understand needs and recommend professional services.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Developed marketing strategies to promote the salon's services and attract new clients.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Tracked inventory of products and supplies necessary for salon operations.
Senior Hairstylist
Hair Dinkum
Brisbane, QLD
06.2023 - Current
- Kept workstations clean and sanitized, including scissors, combs, and other styling tools.
- Provided expert consultation to clients on hair care, styling, and coloring techniques.
- Shaped eyebrows and removed facial hair using tweezers or wax/Lash & Brow Tint
- Responded to customer inquiries by phone, email, and in person.
- Greeted customers upon arrival in a friendly manner and assessed their hair needs.
- Created positive relationships with clients through excellent customer service skills.
- Trained or supervised other hairstylists, hairdressers, and assistants.
- Managed appointment bookings, including scheduling appointments with clients.
- Monitored inventory levels of supplies needed for haircare services.
- Collected payment from customers and scheduled next appointments.
- Updated and maintained customer information records and beauty services provided.
Apprentice Hairdresser
Hair Dinkum
Brisbane, QLD
07.2019 - 05.2022
- Ensured that all equipment was properly sterilized between uses.
- Maintained cleanliness and hygiene in the salon at all times.
- Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
- Assisted senior hairdressers with reception duties, such as booking appointments and handling payments.
- Cut, trim, and shape hair or hairpieces using clippers and scissors.
- Combed, brushed, and sprayed hair or wigs to set style.
Fast Food Crew Member
McDonalds
Sandgate, QLD
02.2016 - 11.2018
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies, including food products and utensils.
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Replenished condiments, napkins, and other supplies at the counter area.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated grills, deep fryers, and griddles safely to avoid accidents or injury.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Prepared beverages, coffee, smoothies, and shakes.
- Followed company safety standards for food quality and sanitation procedures.
Education
Certificate 3 - Hairdressing
TAFE QLD
QLD05-2022
Skills
- Hair cutting techniques
- Coloring methods
- Beauty techniques
- Teamwork and collaboration
- Multitasking
- Communication
- Day-to-day operations
Timeline
Hair Salon Manager
Hair Dinkum
06.2023 - Current
Senior Hairstylist
Hair Dinkum
06.2023 - Current
Apprentice Hairdresser
Hair Dinkum
07.2019 - 05.2022
Fast Food Crew Member
McDonalds
02.2016 - 11.2018
Certificate 3 - Hairdressing
TAFE QLD
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