Mikayla Hawkins
Albury,NSW
Summary
Dynamic professional with a proven track record in sales and customer service, exemplified during my tenure at Choices Flooring. Leveraged sales expertise and strong communication skills to enhance customer satisfaction and drive sales. Excelled in fast-paced environments, demonstrating exceptional organisational abilities and adaptability. Achieved significant improvements in efficiency and precision through advanced software utilisation.
Overview
9
9
years of professional experience
Work History
Sales Assistant and Estimator
Choices Flooring
08.2020 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Utilized advanced estimation software to increase efficiency and precision in the estimation process.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
Bartender
Albion Hotel And Function Centre
11.2019 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Wait Staff Member
Jamaica Blue
07.2015 - 12.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Food Server
Lutheran Aged Care
11.2018 - 11.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks and prioritizing responsibilities.
- Cultivated relationships with residents.
Education
Certificate IV - Interior Design
Wodonga Tafe
Wodonga, VIC09.2020
High School Diploma -
Xavier High School
North Albury, NSW11.2019
Certificate I - Retail
Tafe NSW
Albury, NSW11.2016
Skills
- Sales expertise
- Organisation
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Additional Information
I currently hold my NSW RSA
Referees
Laurance Lockington - 0490 145 117
Darren Hawkins - 0417 223 451
Timeline
Sales Assistant and Estimator
Choices Flooring
08.2020 - Current
Bartender
Albion Hotel And Function Centre
11.2019 - 11.2020
Food Server
Lutheran Aged Care
11.2018 - 11.2019
Wait Staff Member
Jamaica Blue
07.2015 - 12.2019
Certificate IV - Interior Design
Wodonga Tafe
High School Diploma -
Xavier High School
Certificate I - Retail
Tafe NSW
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