Mikayla Johnston
Somerville,Victoria
Summary
I have learnt and withheld professional management with proven ability to oversee day-to-day operations and maintain high standards. I am known for embracing team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
3
3
years of professional experience
Work History
Duty Manager
Kings Creek Hotel
08.2024 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Cash counting and operating BOH technology like BackOffice and POS
Supervisor
Kings Creek Hotel
09.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Wait Staff Member
Kings Creek Hotel
12.2021 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma in Emergency Healthcare - Emergency Medicine
Australian Paramedical College
Online 08-2026
High School Diploma -
McClelland College
Frankston, VIC11-2024
Skills
- Time management
- Business administration
- Work planning and organization
- Team supervision
- Cash management
- Policy enforcement
- Training and mentoring
- Staff management
- Customer service
Timeline
Duty Manager
Kings Creek Hotel
08.2024 - Current
Supervisor
Kings Creek Hotel
09.2023 - 08.2024
Wait Staff Member
Kings Creek Hotel
12.2021 - 08.2024
Diploma in Emergency Healthcare - Emergency Medicine
Australian Paramedical College
High School Diploma -
McClelland College
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