MIKAYLA KAZZI
Camperdown,Australia
Summary
I, Mikayla Kazzi am a Certified Tennis Coach in Schools, Academies and camp settings with 3+ years of experience. I am a Tennis player myself, training daily and competing weekly. I represented St Ursulas College for the six consecutive years I attended in the NSWCCC Team. I still hold a current Australian and world Ranking.
Studying a Bachelor of Sports Exercise Science.
If given the opportunity to become apart of the team, I'm looking forward to working as a group, motivated to maintain customer satisfaction and contribute to the company success, cultivating partnerships and growing the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Manager Role
Thirsty Monkey
04.2023 - Current
- Capability to manger workers when on and off shift
- Experience building week to week rosters
- Experience with taking charge, monitoring workers behaviour on shift
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Investigated customer challenges and sources of dissatisfaction to offer timely resolution.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Tennis Coach and Receptionist
Voyager And FX Tennis Academy
04.2019 - 03.2023
- Tennis Coach for children and adults at Voyager Tennis Academy, FX Tennis Academy and Croydon Tennis Centre
- Provided Tennis and Fitness classes for student athletes in primary schools ranging from kindergarten to year 6
- Coached at Ananndale, Forest Lodge, Haberfield, Strathfield South Public Schools etc. Also at Domremy College
- Tennis centre receptionist at FX Tennis Academy: Scheduled and confirmed tennis lessons, Advertised and sold the service (Tennis Classes), Managed court hire
Hospitality
El Jannah
12.2021 - 12.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Exercise And Sports Science -
ACU Strathfield
ACU Strathfield 10.2025
High School Diploma -
ST URSULAS COLLEGE
KINGSGROVE, Sydney, NSW10.2021
Skills
- Customer Service
- Appointment Scheduling
- Call Answering and Routing
- Equipment Use Monitoring
- Athlete Training and Motivation
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Welcoming Guests
- Customer Experience
Certification
HLTAID009 Provide cardiopulmonary resuscitation HLTAID010 Provide basic emergency life support HLTAID011 Provide First Aid
Timeline
Hospitality Manager Role
Thirsty Monkey
04.2023 - Current
Hospitality
El Jannah
12.2021 - 12.2022
Tennis Coach and Receptionist
Voyager And FX Tennis Academy
04.2019 - 03.2023
Bachelor of Exercise And Sports Science -
ACU Strathfield
High School Diploma -
ST URSULAS COLLEGE
HLTAID009 Provide cardiopulmonary resuscitation HLTAID010 Provide basic emergency life support HLTAID011 Provide First Aid
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