MIKAYLA KIRA
Hope Island
Summary
Driven and personable individual with a proven track record in delivering exceptional customer experiences and upholding high safety standards in fast-paced environments. Skilled in team coordination, communication, and incident management, with expertise in rostering, crowd control, and guest assistance. Known for a friendly, approachable demeanour and a strong work ethic. I am dedicated to creating a safe and enjoyable environment for both guests and team members. Proficient in multiple Microsoft platforms for efficient record-keeping and scheduling, with a commitment to continuous improvement and adaptability in dynamic settings.
Overview
10
10
years of professional experience
Work History
Ride Supervisor
Village Roadshow Theme Parks
08.2019 - 01.2025
- Structured Planning: Begin each day by creating a prioritised checklist of tasks, categorising them by urgency and importance
- Ensure critical responsibilities, such as incident reports for breaches or near hits are addressed first
- Guest and Staff Communication: Convey critical safety protocols, updates, and operational instructions to team members and guests in a clear, approachable manner tailored to their understanding
- Documentation & Reporting: Pull data from Excel for ride breakdowns, analyse trends, and compile detailed reports in Microsoft Word to share via Outlook with maintenance teams, managers, and other supervisors, ensuring clear communication and accountability
- Staff Currency Upkeep: Monitor staff certifications and compliance with company standards, ensuring all team members maintained the necessary qualifications for their roles
- Task Delegation & Workforce Planning: Organise and manage staff rosters to balance operational needs and team skillsets, delegating tasks based on individual strengths while ensuring team efficiency and development
- Team Handover Coordination: Prepare comprehensive handover notes for incoming supervisors and managers, summarising key issues, ongoing tasks, and guest feedback to ensure seamless continuity across shifts
- Real-Time Adaptability: Continuously monitor operational needs, revisiting and adjusting plans as required to address unexpected issues like staff shortages or changes in guest attendance
- Incident Management: Respond promptly to ride breakdowns or safety concerns by coordinating resources, documenting events accurately, and ensuring all necessary parties re informed in a timely manner
- Proactive Oversight: Schedule and conduct safety checks, crowd control measures, and staff rotations while ensuring all tasks align with park protocols and deadlines
Bakery Sales Assistant
Woolworths
12.2017 - 01.2019
- Supported bakery marketing initiatives by promoting seasonal items, discounts, and loyalty programs to customers.
- Utilised strong communication skills to effectively collaborate with colleagues across all departments within the bakery setting.
- Collaborated with the baking team to ensure timely availability of fresh products throughout the day.
- Handled customer inquiries in a professional manner, addressing concerns and providing appropriate solutions for increased satisfaction levels.
- Contributed to inventory management efforts by conducting routine stock checks and promptly replenishing items as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Independent Newspaper Distributor
PMP Distribution
09.2014 - 04.2018
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to 650 households on a weekly basis.
- Improved customer satisfaction by ensuring timely and accurate newspaper deliveries.
Retail Sales Associate
City Beach
11.2016 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Science - Nutrition And Exercise
University of South Australia
Online10-2030
Bachelor of Science - Sports And Exercise
Southern Cross University
Bilinga, QLDHigh School Certificate -
Pimpama State Secondary College
Pimpama, QLD11.2017
Skills
- Team Leadership & Supervision
- Emergency Response & Safety
- Communication & Interpersonal Skills
- Technical Proficiency
- Organisational & Problem-Solving Abilities
- Policy Compliance
Timeline
Ride Supervisor
Village Roadshow Theme Parks
08.2019 - 01.2025
Bakery Sales Assistant
Woolworths
12.2017 - 01.2019
Retail Sales Associate
City Beach
11.2016 - 01.2017
Independent Newspaper Distributor
PMP Distribution
09.2014 - 04.2018
Bachelor of Science - Nutrition And Exercise
University of South Australia
Bachelor of Science - Sports And Exercise
Southern Cross University
High School Certificate -
Pimpama State Secondary College
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