Mikayla Markie
Brisbane,QLD
Summary
Proven leader with a track record of exceeding KPIs, notably at Sunglass Hut where I spearheaded a pop-up store which became the most profitable in Australia. Skilled in leadership and efficient time management, I excel in team communications and driving sales growth. My experience spans retail, railway operations, and resort management, showcasing versatility and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Sunglass Hut
Brisbane, QLD
11.2020 - Current
- Started as a Christmas casual at Sunglass Hut, continued employment post-holiday period.
- During my time with the company, I have undertaken many responsibilities beyond my role. These include assisting in interviewing new staff, managing paperwork such as BCR reports, stock take reports, and banking variance reports, implementing organizational and communication systems within the store to streamline the communication of customer issues to the whole team, dealing with customer complaints, and selling luxury brands and items.
- I am one of the top-performing sales associates on the team, consistently performing and exceeding personal KPIs. I was selected to run a trial pop-up store; my store was the most profitable pop-up in Australia, with just shy of $45K in sales in 3 weeks. Due to high performance, I have met with the corporate sales representative and regional directors to discuss sales techniques and share my ideas to increase sales.
Railway Attendant
Skitube Alpine Railway
Perisher Valley
05.2023 - 08.2023
- Served as a railway-certified concourse attendant during the snow season at Perisher.
- Utilized two-way radios to manage and communicate train movements, maintaining schedule adherence.
- Coordinated with dispatchers and other rail personnel to ensure clear communication and operational efficiency.
- Provided assistance with loading cargo onto freight trains when necessary.
- Responded quickly to any issues that arose during trips such as mechanical failures or medical emergencies.
- Assisted passengers with boarding and exiting the train while ensuring that they had valid tickets.
Housekeeping Supervisor
Tangalooma Island Resort
04.2022 - 11.2022
- I started at Tangalooma Island Resort as a housekeeping attendant, was promoted to houseman within two months, and then subsequently to supervisor after four months.
- The supervisor role involved managing teams ranging from 6 to 14 housekeepers and a time across the resort to ensure rooms were cleaned to an exceptional standard, while meeting deadlines. Additionally, communicating with head office about progress of rooms and standard of cleaning, stripping rooms, delivering laundry packs, packing and preparing the laundry for the next day's work, supervising and running an industrial laundry.
Wild Dolphin Feeder
Tangalooma Island Resort
04.2022 - 11.2022
- I worked in the dolphin care team at Tangalooma's Wild Dolphin Feeding Program.
- This role includes preparing and setting up the feed, instructing guests, and giving clear demonstrations on how to properly feed the dolphins, educating guests about dolphins and their place within the local fauna, and following strict laws surrounding the feeding program, such as diligently tracking and recording feeding and animal behavior.
Crew Member
Hungry Jacks
04.2020 - 09.2021
- Served as a Hungry Jacks team member for over 18 months while attending high school.
- Working as part of the customer service team, I was involved in taking orders, both in-store and through drive-thru, handling money and customer complaints, as well as making drinks, desserts, packing food, and preparing food for Uber Eats and Menu Log.
- It also involved deep cleaning bathrooms, kitchens, dining rooms, and general cleaning.
Issuing Officer
ECQ
Brisbane
03.2020 - 03.2020
- I was an issuing officer for the 2020 Brisbane local election.
- Maintained utmost professionalism and upheld responsibilities consistently.
- I was entrusted with marking electoral rolls, handing out ballot papers, and counting the ballot papers.
- I was also contacted by the Electoral Commission of Queensland to work on the 2020 State Election following my performance in the local election.
Education
Bachelor of Health Science -
Torrens University
QLDSkills
- Leadership and management
- KPI-driven
- Efficient and effective time management
- Safety rules and regulations
- Team communications
Certification
- Class C open manuel drivers License
- NSW Railway Safety Concourse Certification
References
References available upon request.
Timeline
Railway Attendant
Skitube Alpine Railway
05.2023 - 08.2023
Housekeeping Supervisor
Tangalooma Island Resort
04.2022 - 11.2022
Wild Dolphin Feeder
Tangalooma Island Resort
04.2022 - 11.2022
Retail Sales Assistant
Sunglass Hut
11.2020 - Current
Crew Member
Hungry Jacks
04.2020 - 09.2021
Issuing Officer
ECQ
03.2020 - 03.2020
- Class C open manuel drivers License
- NSW Railway Safety Concourse Certification
Bachelor of Health Science -
Torrens University
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