Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mikayla McCann

Caboolture,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A strong background in customer service and a passion for delivering exceptional client experiences. Proven ability to communicate effectively, resolve conflicts and improving customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cleaner

Builderella’s Cleaning Service
01.2022 - Current
  • Provided all aspects of cleaning including, builders clean, bond cleans, office cleans and domestic cleans
  • Use and knowledge of cleaning chemicals, techniques and operating cleaning equipment, experience in handling hazardous cleaning chemicals.
  • Used time management and efficient cleaning methods to meet deadlines.

Assistant Manager

The Vault Surf and Fashion
05.2024 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.

Disability Support Worker

Endeavour Foundation
01.2023 - 12.2023
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Office & Administration Assistant

Gin Gin Diesel
04.2022 - 01.2023
  • Assist with all relevant administrative tasks – Invoicing, answering phone calls and emails, processing payments, assisting customers with orders
  • Use various software programs – Microsoft Office, Word, Excel, Internet
  • Advertise and sell products, managing stock and supplies – all aspects of sales, EFTPOS and cash transactions

Crew member & Café

McDonald’s
01.2020 - 04.2022
  • Use of POS system, sales, EFTPOS and cash transactions
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Certificate ll for Skills for Work and Vocational Pathways -

Morayfield State High School

Skills

  • Ability to work independently or as part of a team
  • Written and verbal communication skills
  • Microsoft Office (MS Word, Excel, Power point, Internet, etc)
  • Skilled in time management
  • Highly organized
  • Perform effectively under pressure
  • Capable of handling confidential information
  • Easily adjust to any role or learn new skills
  • Proficient in customer service and customer engagement

Certification

  • NDIS Screening check
  • Working with children check
  • Provide First aid and CPR

Timeline

Assistant Manager

The Vault Surf and Fashion
05.2024 - 10.2024

Disability Support Worker

Endeavour Foundation
01.2023 - 12.2023

Office & Administration Assistant

Gin Gin Diesel
04.2022 - 01.2023

Cleaner

Builderella’s Cleaning Service
01.2022 - Current

Crew member & Café

McDonald’s
01.2020 - 04.2022

Certificate ll for Skills for Work and Vocational Pathways -

Morayfield State High School

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Mikayla McCann