Mikayla McKenzie

Hardworking individual with previous experience in a fast-paced medical setting who desires to learn from others. A driven team player with expertise in professional patient interaction whilst being responsible, punctual, and productive in all aspects of the work environment.

• Kids Neuroscience Centre – The Children’s Hospital at Westmead, Administration Officer, Westmead, NSW, 06/2023, Current, Rostering of staff using Health Roster, Ordering of supplies, Data collation and financial reports
• Carlie Swimming, Swim Teacher, Cherrybrook, NSW, 04/2023, Current, Employee of the quarter (September 2023), Managed classes of 1-7 students ranging from 3-15 years of age., Children engagement, Comforting and encouraging children who are distressed or hesitant around the water
• Norwest GI, Medical Secretary, Bella Vista, NSW, 02/2021, 06/2023, Managed office logistics by scheduling appointments, maintaining files and collecting payments., Registered and verified patient records before triage with most up-to-date information., Operation of multiline phone system for scheduling appointments, and handling patient inquiries., Greeted and interacted for appointments, administration tasks, and patient concerns., Documentation of medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Hills Podiatry Centre, Receptionist, North Kellyville, 01/2019, 02/2021, Managed multiple tasks and met time-sensitive deadlines., Confirmed appointments, communicated with clients, and updated client records., Collected HICAPs payments, processed transactions and updated relevant records., Corresponded with clients through email, telephone, or postal mail., Resolved customer problems and complaints., Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages., Sterilising of medical equipment.
• Coles, Checkout Cashier, Kellyville, NSW, 06/2018, 03/2019, Responded promptly to requests for assistance, spills and customer inquiries., Operated register system to process new purchases, item returns, and merchandise exchanges., Learned duties for various positions and provided backup at key times.

• [Area of certification], [Company Name] - [Timeframe]
• Certified [Job Title], [Company Name] - [Timeframe]