Mikayla Mcnee
Sydney,NSW
Summary
Proven leader and efficient problem-solver, adept in office management and customer service. Excelled in maintaining high confidentiality and enhancing customer satisfaction through meticulous attention to detail and exceptional interpersonal skills. Demonstrated ability to streamline processes, leading to increased efficiency and positive work environments. Skilled in personnel management and recordkeeping, with a strong foundation in teamwork and collaboration.
Overview
7
7
years of professional experience
Work History
Maritime Personnel Operator
Royal Australian Navy
Sydney, NSW
05.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Remained current with training and sought new training opportunities to further personal growth.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Organized and participated in job fairs, college campus events, and other outreach activities to increase awareness of military career opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Assistant
Dan Murphy's
Sydney, NSW
05.2018 - 05.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
Magic Maids
Cleaner
Sydney, NSW
11.2017 - 05.2018
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Assisted in the overall success of the company by actively participating in team meetings and providing valuable input on process improvements and best practices.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma -
Rooty Hill High School
Rooty Hill, NSW09.2017
Certificate II - Retail
Tafe NSW
Sydney, NSW09.2017
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Valid Driver's License
- Customer Service
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Work Planning and Prioritization
- Scheduling
- Goal Setting
- Military knowledge
- First Aid Training
- Physical Fitness
- Security clearance
- Relationship Building
- Personnel Management
- Human Resources Management Systems
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
- Organizational Skills
- Calm Under Pressure
- Hardworking and Responsible
- Dependable and Responsible
- Active Listening
- Streak-free cleaning
- Bathroom cleaning
- Deep cleaning abilities
- Manual Cleaning
- Floor Cleaning, Polishing, and Waxing
- Laundry and Cleaning
- Retail and fashion
- Retail Store Operations
- Retail Sales
Hobbies
Running, Travelling, Camping, Hiking and Reading.
Timeline
Maritime Personnel Operator
Royal Australian Navy
05.2019 - Current
Retail Assistant
Dan Murphy's
05.2018 - 05.2019
Magic Maids
Cleaner
11.2017 - 05.2018
High School Diploma -
Rooty Hill High School
Certificate II - Retail
Tafe NSW