Mikayla Mennillo
Adelaide,SA
Summary
Motivated and driven professional with a background in client-facing and sales roles. Currently providing guidance and support to individuals from diverse backgrounds, assisting them in overcoming challenges and reintegrating into the workforce and society. Developed a deep understanding of unique needs, fostering empathy and adaptability in coaching approach. Highly skilled in administrative tasks and multitasking. Eager to pursue a challenging opportunity to apply proficient skills and expertise.
Overview
10
10
years of professional experience
Work History
Employment Services Consultant
AtWork Australia
09.2022 - Current
- Provide personalised support and guidance to individuals seeking employment.
- Empower clients to overcome obstacles and build confidence.
- Create positive and supportive coaching environment.
- Understand clients' unique backgrounds, skills, interests, and career goals.
- Help clients develop job-seeking skills (resume writing, interview preparation, etc.).
- Address and mitigate any employment barriers related to health issues, criminal/legal barriers, substance abuse or housing instability.
- Assist in connecting clients with resources for wellness, addiction treatment and recovery support.
- Offer encouragement and motivation during job search journey.
- Empower clients to build self-confidence and take positive steps towards reintegration into society.
- Collaborate with employers and organisations willing to hire individuals with criminal records or in recovery.
- Provide ongoing support and mentoring to promote job retention and successful reintegration.
- Ensure clients find meaningful employment opportunities that align with their circumstances and aspirations.
Collections Specialist
Westpac Group
06.2021 - 11.2021
- Contact customers with outstanding debts to negotiate payment arrangements.
- Investigate and analyse delinquent accounts to understand reasons for non-payment.
- Work with customers to develop suitable repayment plans based on their financial situation.
- Handle incoming calls and correspondence from customers related to collections.
- Monitor and track payment commitments and follow up on missed payments.
- Escalate complex or difficult cases to supervisors or managers when necessary.
- Maintain accurate records of all collection activities and update customer information.
- Provide customer support and answer inquiries related to payment options and outstanding balances.
- Comply with legal and regulatory guidelines during collection process.
- Collaborate with other teams, such as legal or credit departments, to resolve complex collection cases.
Customer Service Representative
Optus Retail
09.2018 - 06.2021
- Greet and welcome customers entering the store.
- Listen to customers' needs and provide personalised solutions for their telecommunication requirements.
- Educate customers about Optus products, services, and promotions.
- Assist customers in choosing the right mobile plans, devices, accessories, and home services.
- Process customer transactions for purchases, upgrades, bill payments, and service inquiries.
- Troubleshoot and resolve customer issues related to devices, network connectivity, and billing.
- Conduct demonstrations and tutorials on how to use devices and Optus services.
- Maintain the cleanliness and organisation of the retail store and display areas.
- Keep up-to-date with the latest products, technology, and offerings to provide accurate information to customers.
- Follow sales targets and contribute to achieving store sales goals.
- Upsell and cross-sell additional products and services to customers.
- Handle customer complaints or escalate complex issues to the appropriate department.
- Assist with inventory management, stock replenishment, and stocktaking activities.
- Adhere to company policies, procedures, and compliance guidelines.
- Continuously improve product knowledge and customer service skills through training and development programs.
Customer Service Representative
Telstra
05.2016 - 08.2018
- Handle incoming customer calls and provide prompt, courteous, and effective assistance.
- Address customer inquiries, issues, and complaints related to Telstra products and services.
- Troubleshoot technical problems and provide solutions for network, internet, or device-related issues.
- Process customer requests, such as bill payments, plan changes, and service upgrades.
- Educate customers about Telstra's various products, plans, and promotions.
- Follow call scripts and guidelines to ensure consistency and quality in customer interactions.
- Escalate complex or unresolved issues to appropriate teams or supervisors.
- Maintain accurate and up-to-date customer records in the call centre database.
- Meet performance targets related to call handling time, customer satisfaction, and first-call resolution.
- Participate in ongoing training and development to stay updated on Telstra's products and services.
- Provide empathetic and patient support to customers in challenging situations.
Assistant Property Manager
Semmens Property Management
01.2015 - 12.2015
- Assist the property manager in managing a portfolio of rental properties.
- Respond to inquiries from tenants and property owners promptly and professionally.
- Help in coordinating property showings and tenant screenings.
- Assist in preparing and executing lease agreements and rental contracts.
- Collect and process rental applications, tenant information, and references.
- Maintain accurate and up-to-date records of tenant and property information.
- Coordinate maintenance and repairs for rental properties as needed.
- Conduct periodic property inspections and generate inspection reports.
- Assist with rent collection and follow up on late payments.
- Help in resolving tenant disputes or issues and communicate with property owners as necessary.
- Prepare and distribute property-related notices and announcements to tenants.
- Assist in advertising and marketing rental properties to attract potential tenants.
- Support administrative tasks, such as filing, data entry, and organising documents.
- Collaborate with the property management team to ensure smooth operations.
- Maintain a professional and courteous demeanour while interacting with tenants, owners, and vendors.
Retail Sales Assistant
Jo Mercer
10.2013 - 07.2015
- Greet and welcome customers as they enter the store.
- Assist customers in finding the right shoe styles and sizes based on their preferences and needs.
- Provide product knowledge and information about different shoe brands and features.
- Measure customers' feet to ensure proper shoe fit and comfort.
- Process sales transactions accurately and efficiently at the cash register.
- Maintain the store's cleanliness and organisation, including display areas and fitting rooms.
- Restock shelves and ensure an adequate inventory of shoes and accessories.
- Arrange and display merchandise to attract customers and highlight promotions.
- Offer personalised recommendations and suggestions to enhance the customer shopping experience.
- Handle customer inquiries, concerns, and complaints in a friendly and professional manner.
- Stay updated on current shoe fashion trends and new product arrivals.
- Participate in regular training sessions to improve product knowledge and customer service skills.
- Collaborate with the store team to achieve sales targets and meet customer satisfaction goals.
- Follow store policies and procedures regarding returns, exchanges, and store security.
- Provide feedback to the store manager on customer preferences and popular shoe styles.
Education
High School Graduate -
St George College
Adelaide, SA2012
Skills
- Empowering individuals to achieve career goals
- Demonstrated ability to remain composed in challenging situations
- Strong ability to work with and embrace individuals from diverse backgrounds
- Compassionate and empathetic approach
- Effective communication and active listening
- Excellent communication and interpersonal skills
- Attentiveness to client needs and concerns
- Problem-solving
- De-escalation and conflict resolution skills
- Patience and understanding
- Ability to handle high-pressure and demanding situations
- Positive and friendly attitude towards customers
Administration:
- Strong organizational and time management skills
- Proficient in data entry and record keeping
- Ability to handle administrative tasks efficiently
- Knowledge of office software
- Attention to detail and accuracy in handling paperwork
- Multitasking and prioritization of tasks
Sales: - Persuasive and effective sales techniques
- Understanding of customer needs and preferences
- Relationship-building and rapport with customers
- Negotiation and closing sales deals
- Meeting sales targets and goals
- Product knowledge and ability to upsell or cross-sell
Timeline
Employment Services Consultant
AtWork Australia
09.2022 - Current
Collections Specialist
Westpac Group
06.2021 - 11.2021
Customer Service Representative
Optus Retail
09.2018 - 06.2021
Customer Service Representative
Telstra
05.2016 - 08.2018
Assistant Property Manager
Semmens Property Management
01.2015 - 12.2015
Retail Sales Assistant
Jo Mercer
10.2013 - 07.2015
High School Graduate -
St George College
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