Mikayla O'Shea
Killingworth
Summary
Dynamic and goal-oriented professional with a strong background in customer service and client relationship building at Body in Motion. Proven ability to enhance member satisfaction through effective communication and problem-solving. Skilled in administrative tasks and billing, consistently streamlining processes to improve efficiency and drive membership growth.
Overview
4
4
years of professional experience
Work History
Fitness Center Receptionist
Body in Motion Recovery/Pilates/Support
08.2024 - Current
- Fostered a positive atmosphere within the fitness center by consistently displaying an upbeat attitude, strong work ethic, and commitment to excellent customer service.
- Managed appointment scheduling effectively, maximizing trainer availability and optimizing member access to preferred time slots.
- Stayed up-to-date on industry trends in order to provide informed recommendations on classes or workout programs tailored to individual member goals.
- Ensured proper security protocols were followed at all times by monitoring visitor sign-ins/sign-outs and verifying member identification upon entrance.
- Streamlined membership enrollment process for improved efficiency, resulting in faster service and increased new members.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information about fitness center services.
- Contributed to a team-oriented work environment by providing support and assistance to fellow staff members when needed.
- Processed payments efficiently, ensuring accurate billing records for both members and the facility.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Junior Retail Assistant
Ollies Cafe and Takeaway
08.2023 - 05.2024
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Built rapport with customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Streamlined restocking processes by organizing backroom areas for easier access during busy periods.
- Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
- Received positive feedback from supervisors for consistently meeting or exceeding performance expectations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Junior Retail Assistant
Coles
03.2023 - 10.2023
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve daily objectives and maintain a positive work environment.
- Resolved customer issues professionally, leading to higher overall satisfaction ratings.
Junior/Senior Retail Assistant
Bakers Delight
08.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Increased sales by effectively promoting products and helping customers make informed decisions.
Education
Combined Bachelor of Criminology/Law (Honours) -
University of Newcastle
Newcastle, NSW11-2031
High School Diploma -
West Wallsend High School
West Wallsend, NSW09-2024
Skills
- Health safety knowledge
- Team player attitude
- Client relationship building
- Goal-oriented mindset
- Membership sales
- Administrative tasks
- Marketing support
- Customer service
- Problem-solving
- Problem-solving abilities
- Billing and invoicing
- Telephone etiquette
Timeline
Fitness Center Receptionist
Body in Motion Recovery/Pilates/Support
08.2024 - Current
Junior Retail Assistant
Ollies Cafe and Takeaway
08.2023 - 05.2024
Junior Retail Assistant
Coles
03.2023 - 10.2023
Junior/Senior Retail Assistant
Bakers Delight
08.2021 - 03.2022
Combined Bachelor of Criminology/Law (Honours) -
University of Newcastle
High School Diploma -
West Wallsend High School
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